By Richard Agnew, TelcoTitans Ahead of the telecoms industry’s digital transformation gathering in Copenhagen, TM Forum chair and visionary Steffen Roehn shares key perspectives on partnering hyperscalers (and leveraging B2B in Europe), Asia-the-innovator, un-learning the past, ‘greenfield in the mind’, software-or-extinction, the Forum’s own reset and new CEO Playbook and much more, cracking the growth and skills nuts, and his own positivity of outlook. As a Partner at …
How generative AI is reshaping telecommunications
By: Generative artificial intelligence (GenAI) is already changing telecommunications. That’s better for the industry, but is it better for each telecommunications company? We say yes, but only for the companies who embrace it forcefully. We’ve studied the available opportunities for generative AI and identified the use cases that promise the most benefit. Our full analysis will be available soon in …
Capture telco B2B growth: Advice on business support system (BSS)
By: Han Zheng, Vice President of Huawei Software Business Unit, Huawei Business trend As the consumer market growth slows, telecommunications companies focus on the business-to-business (B2B) market to find new growth opportunities. According to the TM Forum Report, the growth catalyst for this market will be new ICT services such as Cloud, Security, and IoT. This trend is already evident …
A large language model (LLM) reshapes the contact center and empowers the customer experience
By: Zhuang Wei, Vice President of Huawei Software Business Unit, Huawei The 4th industrial revolution Throughout day and night, people are caught in the act of clutching a mouse or rapidly tapping keys on their keyboards, constantly inputting and querying information. The phone rings incessantly which is accompanied by a series of questions, each demanding a reply that gradually takes …
Seizing the enterprise opportunity with network slicing
With the road ahead pointing clearly in the B2B direction, CSPs are looking to build a clear B2B strategy and define the path of transformation they need to leverage current and future 5G solutions. This transformation will be a multi-year process but CSPs can seize near-term monetization opportunities as they expand their network and business support system (BSS) capabilities around …