Chad Dunavant, EVP and Chief Product and Strategy Officer at CSG discusses 5G service evolution, the impact of GenAI, and how to accelerate 5G innovation through partner ecosystems.

Chad Dunavant, EVP and Chief Product and Strategy Officer at CSG, says operators can differentiate 5G services by engaging with customers on their terms and at moments that matter, such as when a customer walks into a stadium and wants to connect to services. He says GenAI is “changing the game” by putting customers in control of how they interact with their operators. 

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