ODA for Growth

Session Moderator: George Glass, CTO, TM Forum


ODA - the Digital Transformation Rocket for Satellite Service Providers

• Building the digital foundations
• Acceleration by adopting best practices and of-the-shelf solutions compliant with ODA
• Enabling a superior customer experience along the customer journey
• Digital architecture governance aligned with ODA

David Villegas, Director, Digital Architecture, SES


Integrating TM Forum's ODA (Open Digital Framework) and Generative AI for Billing Discrepancy Resolution

• Creating dedicated teams focused on innovation to develop new IT capabilities and expand product lines
• How Telus International (the vendor) and Telus Communication (the CSP) collaborated to improve the handling a high volume of billing inquiries to enhance the overall customer experience and streamline operations
• How the integration between TMF's ODA (Open Digital Framework) and Generative AI reduces resource strain, improves accuracy, and increases customer satisfaction and retention

Gaurav Krishna, Senior Director, Digital Services, Communications & Media, Telus International
Saeed Otufat-Shamsi, Director of Engineering, Telus Communications


Harmonizing ODA and Service Assurance for a Superior Experience

• Exploring customer experience in CSP environments for revenue growth
• Diving into autonomous service operations optimizing workflows and meeting evolving customer demands
• Examining open digital architecture and harmonizing systems for a synchronized, seamless digital experience
• Leveraging digital experience for revenue in enterprise and developer sectors
• Understanding the importance of smooth digital experiences for additional revenue streams

Numan Sherazi, Head of Transformation, TPG Telecom
Nitin Mishra, Lead Consultant – Cloud and Automation, Cloud and Network Services, Nokia


The Value of ODA in NTT Group’s Digital Transformation across 115 Companies in Japan

• How NTT used ODA to not only transfer its 4 back-office legacy system used by 17,000 employees, but also to govern and changed the culture within a traditional, big company
• Understanding the importance of creating a single view for every stakeholder across the group using ODA
• Leveraging employee experience by streamlining manual processes by 25%

Ken Komazawa, Vice President of IT Strategy Office, NTT


Golden Odie Awards
TM Forum’s Running on ODA program for CSPs and Ready for ODA program for software suppliers recognize member companies who are leading the industry’s adoption of the Open Digital Architecture and contributing to the ongoing development of ODA’s standards and frameworks. This brief ceremony will present “Golden Odies” to member companies that have recently achieved the status of Running on ODA or Ready for ODA.