Session Moderator: George Glass, CTO, TM Forum

ODA - the Digital Transformation Rocket for Satellite Service Providers

Building the digital foundations
Acceleration by adopting best practices and of-the-shelf solutions compliant with ODA
Enabling a superior customer experience along the customer journey
Digital architecture governance aligned with ODA

David Villegas, Director, Digital Architecture, SES

Integrating TM Forum's ODA (Open Digital Framework) and Generative AI for Billing Discrepancy Resolution

Creating dedicated teams focused on innovation to develop new IT capabilities and expand product lines
How Telus International (the vendor) and Telus Communication (the CSP) collaborated to improve the handling a high volume of billing inquiries to enhance the overall customer experience and streamline operations
How the integration between TMF's ODA (Open Digital Framework) and Generative AI reduces resource strain, improves accuracy, and increases customer satisfaction and retention

Gaurav Krishna, Senior Director, Digital Services, Communications & Media, Telus International
Saeed Otufat-Shamsi, Director of Engineering, Telus Communications

Harmonizing ODA and Service Assurance for a Superior Experience

Exploring customer experience in CSP environments for revenue growth
Diving into autonomous service operations optimizing workflows and meeting evolving customer demands
Examining open digital architecture and harmonizing systems for a synchronized, seamless digital experience
Leveraging digital experience for revenue in enterprise and developer sectors
Understanding the importance of smooth digital experiences for additional revenue streams

Numan Sherazi, Head of Transformation, TPG Telecom
Nitin Mishra, Lead Consultant – Cloud and Automation, Cloud and Network Services, Nokia

The Value of ODA in NTT Group’s Digital Transformation across 115 Companies in Japan

How NTT used ODA to not only transfer its 4 back-office legacy system used by 17,000 employees, but also to govern and changed the culture within a traditional, big company
Understanding the importance of creating a single view for every stakeholder across the group using ODA
Leveraging employee experience by streamlining manual processes by 25%

Ken Komazawa, Vice President of IT Strategy Office, NTT

Golden Odie Awards
TM Forum’s Running on ODA program for CSPs and Ready for ODA program for software suppliers recognize member companies who are leading the industry’s adoption of the Open Digital Architecture and contributing to the ongoing development of ODA’s standards and frameworks. This brief ceremony will present “Golden Odies” to member companies that have recently achieved the status of Running on ODA or Ready for ODA.