Derek Chen

Speaker

VP, Digital Operation Transformation

HKT

Extensive working experience spans from Sales and Marketing, Group Human Resources, Customer Service and Global Operations. Present role concentrated on latest technology like GenAI impact to customer experience and green network. Define new roles, process, and metrics to enable the operation transformation to achieve excellence customer experience with green sustainability. Now, act as leader in developing TMF Open Digital Experience member projects and also heavily involved in the development of TCOD (Techco Organization Design).

Featured Sessions

15:00

17 June 2024

15:00-17:00

Radisson Collection Royal Hotel

Unleash the AI Native DNA

Spotlight: Transforming Tomorrow: Driving Global Sustainability Through the Green Development Forum

The Green Development Forum brings together ICT leaders from around the world to collaborate on sustainable solutions. The event features a series of case studies highlighting sustainable transformation efforts across different regions.

Emanuel Kolta

Lead Analyst, Network Innovation

GSMA

Derek Chen

VP Digital Operation Transformation

Hong Kong Telecommunications (HKT) Limited

Singleton Zhou

VP of Global Technical Service Dept

Huawei Technologies Co. Ltd

Ashvir Singh

Senior Specialist: Special Projects and Network Quality

Openserve

Chloe-Louise Armer

Sustainability Manager

TM Forum

Cecilia Ortega Lagos

Head of People and Planet

TM Forum

16:00

19 June 2024

16:00-17:30

Studio Stage

AI in Action

Sustainability

AI (Artificial Intelligence)

GenAI

Moonshot Catalyst Panels: Thought Leadership Conversation on Pressing Challenges

This Moonshot Catalyst session brings together fifteen innovative projects that address three interconnected challenges: leveraging Generative AI (GenAI) to drive a 30% increase in EBITDA; achieving net zero emissions by 2030, and driving a 20% revenue surge for partner-built businesses.