Exploring the OSS/BSS of the future

OSSBSS track Digital Transformation World
OSS/BSS has been a major focus for TM Forum since its conception. This core telecoms technology is transforming with the continued adoption of big data, agile IT, and now new disruptive technologies like Machine Learning and A.I. With customer loyalty (and therefore customer centricity) as important as ever for CSPs, they need to stay on top of new technologies to ensure they offer a seamless customer experience and deal with challenges such as:

  • Evolving and future-proofing OSS/BSS
  • Developing a new IT organization structure to support OSS/BSS development
  • Creating new business models and revenue streams with OSS/BSS
  • Rapidly developing and deploying services
  • Achieving a flexible, on-demand approach to service development and delivery
  • Remaining competitive and reducing subscriber churn through seamless service delivery and service migration
  • Countering the challenge presented by digital native companies and service providers

Key challenges that will be addressed:

  • What does the new IT organization structure look like?
  • What is the new role of the CIO within the business?
  • What skills are needed to bring IT to the next level?
  • What are the next requirements for OSS/BSS to support emerging digital services and IoE?
  • Which new OSS BSS business models will be the next standard?
  • What are the full costs of implementing microservices, and what are the potential savings?
  • How can CSPs embrace Platform Business models?