Empowering the Next Wave of Digital Transformation: Surge of AI, IoT, 5G, and Edge for Telecom
By: Hitesh Morar, Chief Product Officer, Tecnotree
The Telecommunications industry has always been a driving force behind the technological revolution. With a growing number of mobile devices and data consumption, digital transformation has become more crucial than ever for telecom companies. Telcos are seeing an increase in demand for seamless connectivity as companies spend extensively on new network infrastructure to accommodate the growing demand. Here, we throw light on the key technologies driving digital transformation in the telecom industry.
Artificial Intelligence (AI) and the Internet of Things (IoT)
AI has sparked a transformative wave in the telecoms sector, profoundly influencing the strategies of Communication Service Providers (CSPs) for the foreseeable future. In the realm of customer experience, many CSPs are already focussing on AI-driven tools such as chatbots, personalized recommendations, and predictive analytics to enhance engagement and problem resolution to drive higher satisfaction and retention rates. This shift also opens avenues for innovative business models, as CSPs leverage AI-generated insights to develop tailored services and bundles that cater to individual needs. Monetization takes on new dimensions as well, with data-driven offerings and partner-led services becoming prime revenue sources. Moreover, AI is also a cornerstone in driving operational efficiency, optimizing network investments, especially with 5G implementations becoming mainstream, managing traffic intelligently, and automating resource allocation.
Whilst AI’s role in reshaping customer engagement, business strategies, and network optimization will be paramount for CSPs striving to remain competitive and relevant, we are also witnessing growth in next-generation computing technologies, including hardware accelerators for edge/embedded AI, and sustainable hardware solutions being widely deployed. This is mostly driven by the increasing need for computer-intensive tasks such as AI model training and optimization of complex processes. Telecom companies have been capitalizing on a surge in the number of IoT devices, with 38.6 billion expected to be in use globally by 2025. The potential presented by these large ecosystems of connected devices and is also driving new IoT-based services and products to meet customer demands in a broad range of vertical markets.
Leading this transformation and building on the potential of actionable AI, the Tecnotree Sensa Intelligence Platform is enabling organizations to harness the full potential of AI throughout the entire customer life cycle. Tecnotree Sensa AI-enabled technology cuts across the Tecnotree portfolio to enable the creation of composable blueprints that humanize platforms for intelligent experiences across industries.
5G Network Monetization
The monetization landscape surrounding 5G is evolving to encapsulate its diverse applications and potential. With its reduced network latency, 5G is fostering real-time experiences like virtual and augmented reality, driving various use cases and concepts. Organizations are embracing tailored strategies for 5G, addressing specific risks and customer needs while aligning with technological trends like edge and cloud computing. This approach extends beyond enhancing mobile broadband to include massive machine-type communications (mMTC) for IoT services across sectors.
Many organizations are adopting a 5G radar screen to focus on goals and metrics based on the potential and timetable of technology adoption that cater to specific risks and customer pain points to be addressed.
A pivotal facet is effective monetization through dynamic pricing and billing models, seamlessly catering to intricate service offerings and fostering competitiveness. More innovative forms of billing and tariff models will need to be provided, especially when services are coupled with customer-specific product offers, in order to gain an advantage over competitors.
With the advent of high-speed & low-latency, network slicing capabilities, there is a potential for new products & services offered that can be offered through partner ecosystems across multiple verticals such as health care, mobility, and automotive.
The next-generation revenue monetization systems need to support:
- Service demand of ultra-low latency and high bandwidth product offerings
- Inbuilt AI/ML capabilities so that policy enforcements are as accurate as defined in slice definition
- Multi-tenant and multi-partner capability
- Real-time monetization, revenue sharing, and settlement capability
Ability to monetize a variety of services including multiple payment models such as pre-paid, post-paid, and hybrid, also charge based on events, simple usage as well variety of tiered rating and volume-based rating and discounting models.
The success of multi-party B2B2X models hinges on a flexible, feature-rich revenue management solution that ensures real-time revenue sharing across partners while upholding data security and isolation. Future-ready 5G monetization necessitates ultra-low latency support, AI/ML-backed policy enforcement, multi-partner capability, real-time monetization, and diverse payment models. Tecnotree’s open stack architecture harnesses these capabilities, enhancing the customer experience with real-time insights and being ready to enable new innovative products and services through partner ecosystems, particularly in healthcare, mobility, and automotive verticals.
Tecnotree Digital Stack is fully compliant with the latest 3GPP releases and standards, Microservices, and VNF compliance. A summary of the latest standards is given below:
Digital transformation continues to deliver solutions capable of modernizing industries and providing opportunities for growth that must be seized immediately. The telecommunications industry has seen significant changes in recent years and must continually renew itself with these new technologies, as this will have an impact on not only their ability to compete but also on the quality of the services provided to customers.
Tecnotree is a 5G-ready digital Business Support System (BSS) player, with AI/ML, IoT, 5G and Edge capabilities. Tecnotree is among the first companies in the world to be Platinum Certified by TM Forum Open API standards, and our agile and open-source Digital BSS Stack comprises the full range (order-to-cash) of business processes and subscription management for telecom and other digital services industries creating opportunities beyond connectivity. Tecnotree also provides Fintech and B2B2X multi-experience digital marketplace to its subscriber base through the Tecnotree Moments platform to empower digitally connected communities across gaming, health, education, OTT, and other vertical ecosystems.