Excellence Awards
Entries for the Excellence Awards are now closed. Winners will be announced on Tuesday 17 June 2025, during DTW Ignite - join us to find out who will win.
Since 2007, TM Forum’s Excellence Awards have recognized and celebrated innovative achievements spanning ODA implementation, network monetization and partnering, customer experience, autonomous networks, AI innovation, and benefits to people and planet.
As a neutral, non-profit organization, our awards ensure a prestigious and impartial view, celebrating the success of key industry players across six categories.
Award Categories in 2025:
Excellence in ODA implementation
For achieving outstanding business results through the application of ODA composability for IT transformation.
Excellence in monetizing the network
For pioneering new innovations that capitalize on the composable ecosystem capabilities of ODA to deliver new diversified solutions and growing telco revenues.
Excellence in innovation for people & planet
For outstanding application of ODA, to achieve the 3 P’s of innovation, People Profit and Planet, achieving environmental, social and economic goals.
Excellence in customer experience
For prioritizing the experience of the customer in all contexts while mastering developer and customer experiences including in revenue growing ecosystem scenarios.
Excellence in autonomous networks
For leadership in realizing next generation autonomous networks achieving fully autonomous operations including self healing domains in fault and service management as well as capability planning.
Excellence in data & AI innovation
For achieving significant business impact through innovative applications of AI and Data capabilities in the implementation of Agentic AI, LLMs and SLMs for intelligent telco operations and business growth.
Last Year's Finalists
For leadership in realizing next generation autonomous networks.
- WINNER: Knowledge Graph and Telco Ontology Innovation: Telstra
- Controllable and Trusted Network Optimization: ZTE & China Mobile
- Revolutionizing 5G with Jio Platforms’ Automation Suite: Jio
- Vodafone: Cognitive Intelligence & Automation Solution (CIAS) for Global NOC: Celfocus & Vodafone
- IOH Autonomous transformation: Huawei & Indosat Ooredoo Hutchison
- Revolutionizing O&M: Vodafone Elevates Autonomous Networks to New Heights of Efficiency: Huawei & Vodafone
- Future mobile network optimization: AI empowers digital twins of wireless scenarios: Huawei & China Mobile
For mastering differentiated developer and customer experiences including partnered solutions.
- WINNER: Netcracker and Virgin Media O2
- Autonomous Care for Fixed & Mobile Services: etisalat by e& and Nokia
- AI-SENSE, Unleashing the Power of User Insight: Nokia & China Unicom
- Goodbye caches! The UK’s first real-time omnichannel experience with 360-degree view enables customers and 3UK to manage all account types across all channels with a single log in: Amdocs & Three UK
- Per-Customer AI/ML-enabled Experience Scoring System” Drives Customer Loyalty and Positive Business Outcomes and Technology Customer Experience Index (TCEI): Huawei & stc
- CelcomDigi's Innovative, Predictive and Proactive Approach to Service Differentiation: Ericsson & Celcomdigi
- Contact Center Digitalization-Excellence in customer Experience!: Ethio Telecom
For achieving outstanding business-impacting results through application of the Open Digital Architecture (ODA).
- WINNER: Transforming Bell Canada: Customer 360 with ODA: Bell Canada
- Winning the Telco-as-a-Platform Strategy: A Platform-centric Approach to Axiata’s Digital Transformation utilizing OpenAPIs and Open Digital Architecture: Axiata Digital Labs & Axiata
- ODA Adoption in stc Digital Transformation Program: Ericsson & stc
- DarkNOC - Service Management Transformation: Infosys & BT Group
- Building an assembled IT architecture with TM Forum’s ODA to support the B2C and B2B for business convergence and sustainability: Huawei & China Mobile
- Jawwy Architecture Evolution: Digital Transformation Program: Celfocus & Jawwy
For achieving significant business impact through artificial intelligence (AI) innovations.
- WINNER: China Mobile and Nokia innovate GenAI for Autonomous Network Operations: Nokia & China Mobile
- LLM-based Network O&M Innovative Application: Huawei & China Unicom
- Unlocking the Potential of Automatic Speech Recognition: stc
- TOBi - Vodafone Ireland's virtual assistant: Celfocus & Vodafone
- Spark NZ - B.R.A.I.N: Snowflake & SparkNZ
- Viettel Machine Learning Platform: Viettel
- VNPT's eKYC: VNPT (Vietnam Posts and Telecommunications Group)
For pioneering double-digit business growth.
- WINNER: etisalat by e& Privacy-Centric Data Monetisation: etisalat by e& and Novatiq
- DTN IoV Operation Management (D-VOM): Nokia & China Mobile
- T-Mobile Platform: Netcracker & T-Mobile
- Solutions Hub Orchestrator Platform: Technische Universitat Dresden & Vodafone
- Moments platform enabling Global hitss to bring B2B2X healthcare services in Mexico using ODA framework: Tecnotree & Global Hitss
- Digital twin technology creates a new paradigm for precise planning of high-speed railway mobile communications: ZTE & China Mobile
For outstanding innovations positively impacting people’s lives or protecting our planet.
- WINNER: Green Network and Ocean Care to Create a Clean, Safe Environment and Well being for the People of Jiangsu: Huawei & China Mobile
- Beyon Solar Park Project: Almoayyed International Group & Beyon
- Elisa Distributed Energy Storage: Elisa
- Mobile connectivity provides data to protect the lives of those who protected ours: Optiva & Onward Ops
- EcoSync: Revolutionizing Environmental Data Integration for Sustainable Impact: Pyramid IT Consulting & Nature Labs
- Axian Telecom accelerates financial inclusion of the underserved communities in Africa, one country at a time: Torry Harris Integration Solutions & Axian
