Silvia Candiani, Vice President of Telecommunications at Microsoft, discusses the impact of AI on the telecom industry and how telcos can start to embrace it.

Silvia Candiani, Vice President of Telecommunications at Microsoft, says artificial intelligence will drive impact for telcos in customer care and engagement, network management, new revenue streams, and operations management. AI training should be offered to people from the IT as well as the business sides of the organization so that they can work together on specific use cases.

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