Speaker profile
Aaron Boasman-Patel
Aaron Boasman-Patel is the Vice President of AI, Customer Experience and data at TM Forum. In this role, Aaron was responsible for setting up and is now leading the Forum’s Artificial Intelligence collaboration programme as well as the established customer experience and data work. Aaron has worked in the telecoms and associated industries for over twelve years. He graduated with an M.A. (Oxon) from the University of Oxford.
Sessions
Week 2
CX strategies to win the brand battle
Join leading telco CxOs as they explore winning CX strategies, and offer advice on how to increase customer trust in the pandemic era and beyond.
Customer Experience & Trust
Expert Commentator: Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Mark Newman - Chief Analyst, TM Forum
Isabelle Hajri - CMO, Ooredoo Algerie
Sandra DeZoysa - Group Chief Customer Officer, Dialog Axiata
Yulia Poslavskaya - Chief Marketing Officer, Nexign
Nikos Angelopoulos - Group Chief Information Officer, MTN
Craig Wigginton - Deloitte Global Telecom, Media & Entertainment Sector Leader, Deloitte & Touche LLP
Sandra DeZoysa - Group Chief Customer Officer, Dialog Axiata
Yulia Poslavskaya - Chief Marketing Officer, Nexign
Nikos Angelopoulos - Group Chief Information Officer, MTN
Craig Wigginton - Deloitte Global Telecom, Media & Entertainment Sector Leader, Deloitte & Touche LLP
Digital Leadership Roundtable: The path to becoming cloud native
Cloud Native IT & Agility
Ibrahim Gedeon - CTO, TELUS
Lester Thomas - Chief Systems Architect, Vodafone Group
Azhar Sayeed - Chief Architect, Service Provider, RedHat
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Lester Thomas - Chief Systems Architect, Vodafone Group
Azhar Sayeed - Chief Architect, Service Provider, RedHat
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Week 3
Laying the AI foundation
BT, Vodafone Group, Orange alongside leading vendors will provide insights into how to lay the groundwork for successfully embedding AI into your organization.
AI, Data & Analytics
Expert Commentator: Frank Trevino - Partner AI Strategy & Co-Founder, ILLUMULUS
Steve Jarrett - SVP, Data & AI, Orange
Michal Braverman-Blumenstyk - Corporate Vice President, Cloud & AI Security CTO, Israel R&D Center GM, Microsoft
Michael Hind - Distinguished Research Staff Member, IBM Research AI Department, IBM
Rob Claxton - Chief Researcher, BT
Soyini Taylor - Enterprise Data Architect, Vodafone Group
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Mark Newman - Chief Analyst, TM Forum
Rajmund Zielinski - IAA Product Manager, Comarch
Michal Braverman-Blumenstyk - Corporate Vice President, Cloud & AI Security CTO, Israel R&D Center GM, Microsoft
Michael Hind - Distinguished Research Staff Member, IBM Research AI Department, IBM
Rob Claxton - Chief Researcher, BT
Soyini Taylor - Enterprise Data Architect, Vodafone Group
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Mark Newman - Chief Analyst, TM Forum
Rajmund Zielinski - IAA Product Manager, Comarch
Digital Leadership Summit: Autonomous networks: Empowering digital transformation for smart societies and industries
Autonomous Networks & the Edge
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
George Glass - CTO, TM Forum
Dong Sun - Chief Business Strategist, Digital Transformation, Futurewei
Luca Pesando - ISG F5G Chair, ETSI
Raymond Forbes - ISG ENI Chair, ETSI
Klaus Martiny - ISG ZSM Chair, ETSI
Thomas Tovinger - SA5 Chair, 3GPP
Zou Lan - Huawei OSS Standard Expert, Huawei
Ignacio Mas - Senior Expert and Head of Technology Strategy in OSS, Ericsson
Christian Maitre - VP Smart Territories Development, Orange
George Glass - CTO, TM Forum
Dong Sun - Chief Business Strategist, Digital Transformation, Futurewei
Luca Pesando - ISG F5G Chair, ETSI
Raymond Forbes - ISG ENI Chair, ETSI
Klaus Martiny - ISG ZSM Chair, ETSI
Thomas Tovinger - SA5 Chair, 3GPP
Zou Lan - Huawei OSS Standard Expert, Huawei
Ignacio Mas - Senior Expert and Head of Technology Strategy in OSS, Ericsson
Christian Maitre - VP Smart Territories Development, Orange
Week 4
Humanizing the digital experience
We explore how to humanize the digital experience and how far man-made AI and chatbots can take us toward a deeper relationship with the customer.
Customer Experience & Trust
Expert Commentator: Nik Willetts - CEO, TM Forum
Jerry Smith - Executive Partner, COO, Asia, The Ogilvy Group; Principal Consultant, Digital Transformation, Ogilvy Consulting
Akemi Tsunagawa - Founder and CEO, Bespoke, Inc.
Mohamed Oubbati - Chapter Head of Intelligent Customer Experience, Degussa Bank
Rakesh Ajbani - Senior GM, Digital CX & Omnichannel, Dialog Axiata
Bala V Balakrishnan - Chief Digital Officer, Liberty Latín América
Mehraj Gulzar - Vice President - Americas, Prodapt
Rick Mallon - Head of Customer and Partner Engagement , Ericsson
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Akemi Tsunagawa - Founder and CEO, Bespoke, Inc.
Mohamed Oubbati - Chapter Head of Intelligent Customer Experience, Degussa Bank
Rakesh Ajbani - Senior GM, Digital CX & Omnichannel, Dialog Axiata
Bala V Balakrishnan - Chief Digital Officer, Liberty Latín América
Mehraj Gulzar - Vice President - Americas, Prodapt
Rick Mallon - Head of Customer and Partner Engagement , Ericsson
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Digital Leadership Summit: Enabling new business models and services through dynamic orchestration and service exposure
Cloud Native IT & Agility
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Samer Geissah - Director, Strategy Technology, Telus
Balaji Ethirajulu - Senior Director Product Management, Ericsson
Alexander Valchuk - Principal Consultant – Orchestration & Automation, Ericsson
Sudhindra Chada - Senior Strategic Product Manager, Ericsson
Samer Geissah - Director, Strategy Technology, Telus
Balaji Ethirajulu - Senior Director Product Management, Ericsson
Alexander Valchuk - Principal Consultant – Orchestration & Automation, Ericsson
Sudhindra Chada - Senior Strategic Product Manager, Ericsson
The art of the possible: CX strategies for launching new products and services
A series of insightful case studies from telecom operators across the world on how they are putting CX theory into practice, and utilizing new technologies to achieve deeper traction and enhanced long-term trust with customers.
Customer Experience & Trust
Expert commentator: Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Nathan Smith - VP Product /Business Development, Reliance Jio
Aniel Jhingoeri - Head of EMEA Sales & Head of Embedded Platforms and Digital End Points Business, Radisys
Radin Sufri Basiuni - Chief Executive Officer, Datastream Digital
Javier Magdelena - Director, Automation and Process Simplification, Telefonica
Martin Stevenson - Director, Head of CMT Industries, EMEA, Blue Prism
Michael DeNoma - CEO, KBZ Bank
Aniel Jhingoeri - Head of EMEA Sales & Head of Embedded Platforms and Digital End Points Business, Radisys
Radin Sufri Basiuni - Chief Executive Officer, Datastream Digital
Javier Magdelena - Director, Automation and Process Simplification, Telefonica
Martin Stevenson - Director, Head of CMT Industries, EMEA, Blue Prism
Michael DeNoma - CEO, KBZ Bank
Week 5
Digital Leadership Summit: HUAWEI SmartCare® ‘CEM Elite Club’ Initiative – Enabling business growth by delivering superior, “5G ready” customer experiences
Customer Experience & Trust
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Thomas Husson - Vice President, Principal Analyst Serving CMO Professionals, Forrester
Jerry Smith - Executive Partner, COO, Asia, The Ogilvy Group; Principal Consultant, Digital Transformation, Ogilvy Consulting
Derek Chen - Assistant Vice President of Customer Service, PCCW-HKT
Jonathan Hopkinson - Principal Digital Transformation Consultant, Huawei
Kevin Wu - Chief Solution Architect, Customer Experience & Digital Transformation, Huawei (APAC)
Xiao Ran - Head of Innovation, ThoughtWorks
Adaora Okeleke - Principal Analyst, Service Provider Operations and IT, Omdia
Yuanping - Strategic Assistant, Huawei Asia Pacific Region
I Gede Darmayusa - CTO, XL AXIATA
Thomas Husson - Vice President, Principal Analyst Serving CMO Professionals, Forrester
Jerry Smith - Executive Partner, COO, Asia, The Ogilvy Group; Principal Consultant, Digital Transformation, Ogilvy Consulting
Derek Chen - Assistant Vice President of Customer Service, PCCW-HKT
Jonathan Hopkinson - Principal Digital Transformation Consultant, Huawei
Kevin Wu - Chief Solution Architect, Customer Experience & Digital Transformation, Huawei (APAC)
Xiao Ran - Head of Innovation, ThoughtWorks
Adaora Okeleke - Principal Analyst, Service Provider Operations and IT, Omdia
Yuanping - Strategic Assistant, Huawei Asia Pacific Region
I Gede Darmayusa - CTO, XL AXIATA
Digital Leadership Roundtable: Delivering an open, hybrid, cloud ecosystem
Cloud Native IT & Agility
David Duncan - Principal Partner Solutions Architect, Linux, AWS
Michael Habib - Vice President of Business Solutions, Netcracker
Susan James - Senior Director of Telecommunications Strategy, Red Hat
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Michael Habib - Vice President of Business Solutions, Netcracker
Susan James - Senior Director of Telecommunications Strategy, Red Hat
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Digital Leadership Summit: Transforming the customer experience: Pragmatic steps in the journey (MENA)
Customer Experience & Trust
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Alexander Mohri - Head of Strategy B2B, Swisscom
Rajeev Tankha - VP Strategy & Product Development, Oracle
Andrea Cesarini - Managing Director, Oracle Intelligent Platform Services Lead, Europe, Accenture
Elmar Rode - Communications Industry Director, Oracle
Ron Westfall - Senior Research Analyst , Futurum
Alexander Mohri - Head of Strategy B2B, Swisscom
Rajeev Tankha - VP Strategy & Product Development, Oracle
Andrea Cesarini - Managing Director, Oracle Intelligent Platform Services Lead, Europe, Accenture
Elmar Rode - Communications Industry Director, Oracle
Ron Westfall - Senior Research Analyst , Futurum
Week 6
Digital Leadership Summit: Transforming the customer experience: Pragmatic steps in the journey (APAC)
Customer Experience & Trust
Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Sandra DeZoysa - Group Chief Customer Officer, Dialog Axiata
Rajeev Tankha - VP Strategy & Product Development, Oracle
Vaughn Van Bosch - Head of Digital Transformation & Enterprise Agility Lead, Celcom Axiata Berhad
Elmar Rode - Communications Industry Director, Oracle
Sandra DeZoysa - Group Chief Customer Officer, Dialog Axiata
Rajeev Tankha - VP Strategy & Product Development, Oracle
Vaughn Van Bosch - Head of Digital Transformation & Enterprise Agility Lead, Celcom Axiata Berhad
Elmar Rode - Communications Industry Director, Oracle
AIOps: Redesigning operations processes to exploit the full potential of AI
Join this masterclass to answer some of the big questions in AI - How to handle AIOps in the software lifecycle; Understanding the implications of AIOps and more
AI, Data & Analytics
Facilitator: Aaron Boasman-Patel - VP, AI, Customer Experience & Data, TM Forum
Luca Franco Varvello - ICT Senior Consultant, Huawei
Derek Chen - Assistant Vice President of Customer Service, PCCW-HKT
Tayeb Ben Meriem - Coordinator of OSS Standardization, Orange
Zhang Ke - Senior Project Manager, China Telecom
Derek Chen - Assistant Vice President of Customer Service, PCCW-HKT
Tayeb Ben Meriem - Coordinator of OSS Standardization, Orange
Zhang Ke - Senior Project Manager, China Telecom
