Speaker profile

Shawn Mandel

Chief Digital Officer

As TELUS’ Chief Digital Officer, Shawn is driving the digitization strategy and digital transformation agenda for the enterprise across all core lines of business. His team is responsible for delivering best-in-class experiences supporting customers, team members and prospects that accelerate TELUS’ competitive advantage, deliver on our customer-first commitment, and realize our goal of becoming the most recommended company globally.

As part of TELUS’s digital transformation, Shawn is using lean startup and agile principles, advanced data collection and analytics techniques, and platform thinking to deliver an industry-leading customer experience.

Shawn has been a leader at TELUS since 2008, joining the Tech Strategy team to spearhead the deployment of TELUS’ national HSPA+ network and first iPhone launch. Two years later, he joined the TELUS Customer Solutions team as Director, Strategy and Planning. In this role, Shawn was responsible for the consumer products and services roadmap and the delivery of large complex programs including the launch of LTE, the next generation of TELUS’ industry-leading wireless network.

Shawn has a storied history in strategy, product and program development spanning over 17 years. He lives in Toronto with his wife Jennifer and their two children.

Agenda sessions

Day 1

May 14, 2018

  • 2020 Digital Operator

    Muses Conference Room 2 (Level 3)
    • 9:15 am
      CASE STUDY: Lessons from the Trenches – Digitally Transforming a Hundred-Year-Old Telecommunications Company
    • 9:40 am
      PANEL SESSION: 2020 Digital Operator – Vision to Reality