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Speaker profile
Sri Safitri
Project Director of Customer Experience
Telkom Indonesia

Sri Safitri is currently a Project Director of Customer Experience at Telkom Indonesia, the largest telco with over 200 Million subscribers base. She was previously the Chief Marketing Officer of telkomtelstra, a subsidiary of Telkom Indonesia and also a joint venture company of Telkom Indonesia and Telstra Australia. Her current responsibility includes overall Digital Experience Strategy & Design, Customer Experience Transformation and Digital Business Go To Market Strategy & Planning.

Her career in the Indonesian telecommunications industry for nearly 20 years, including a wide range of senior positions at Telkom and its subsidiary, working in IT, sales, strategy, planning and marketing. Safitri is also actively involved in industry associations such as ACIOA (ASEAN CIO Association where she is appointed as an Indonesian Councillor. She is also currntly a Vice Chairman of Indonesia Cyber Security Association.

Agenda sessions

Day 2

May 15, 2018

  • Serving the Digital Customer

    • 12:05 pm
      Q&A SESSION WITH POLLING: Strategies for Customer Experience in The Digital Age