The 4th industrial revolution Throughout day and night, people are caught in the act of clutching a mouse or rapidly tapping keys on their keyboards, constantly inputting and querying information. The phone rings incessantly which is accompanied by a series of questions, each demanding a reply that gradually takes a toll on their voices, leading to voices becoming increasingly hoarse …
Eva Hedfors, VP of Marketing and Communications at Ericsson, discusses the new service opportunities enabled by network slicing at Digital Transformation World 2022. Hedfors says everyone is looking for 5G opportunities and how to enhance the customer experience for consumers and enterprises. Network slicing is an enabler to find new revenue streams, build new use cases, and create user experiences …
Apostolos Kallis, Chief Commercial Officer at Etiya, says the telecom industry needs to attract young talent and focus on innovation to create superior customer experiences at Digital Transformation World 2022. Sponsored by:
Ari Banerjee, Senior Vice President of Strategy at Netcracker, discusses how a focus on customer experience helps operators realize transformation ambitions at Digital Transformation World 2022. Sponsored by:
By: Manoranjan ‘Mao’ Mohapatra, CEO, Comviva The telecom industry has been facing strong headwinds as competition from digital players and challengers is eroding the traditional business model. This is forcing communication service providers (CSPs) to accelerate time to market and deepen customer engagement by creating new business models, products and services. As growth becomes the prime focus for CSPs, they …