Capture telco B2B growth: Advice on business support system (BSS)

Business trend As the growth of the consumer market slows down, telecommunications companies are turning to the business-to-business (B2B) market for new growth opportunities. According to the TM Forum Report, new ICT services (Cloud, Security, IoT) will be the catalyst for this growth. This trend is already evident in the recent development of large telecommunications companies. For instance, China Mobile’s …

A large language model (LLM) reshapes the contact center and empowers the customer experience

The 4th industrial revolution Throughout day and night, people are caught in the act of clutching a mouse or rapidly tapping keys on their keyboards, constantly inputting and querying information. The phone rings incessantly which is accompanied by a series of questions, each demanding a reply that gradually takes a toll on their voices, leading to voices becoming increasingly hoarse …

Digital infrastructure creates value for customers

Feng Bin, Vice President of Software Business Unit at Huawei, shares highlights from a fruitful year for the company’s service and software business at Digital Transformation World 2022. He explains how CSPs and their partners can create value for customers using Huawei’s comprehensive digital infrastructure, such as by offering new financial services or launching innovative services for vertical industries. He …

Digital life and digital industry as new challenge for monetization platforms

By: Paxton Wang, Vice President of Huawei Software Business Unit, Huawei The evolution to a digital world will require the redesign of monetization platforms, so that they are key component to monetize the new opportunities opened and to enable differentiated experience. There are both technical and business challenges that this evolution need to face, like the extreme volumes of traffic …

Driving financial and technological inclusivity through digital financial services

By: James Tang, Vice President of Huawei Software Business Unit, Huawei At TM Forum’s Digital Transformation World 2022 event, JazzCash presented its 10-year journey in promoting financial and technological inclusivity through digital means. JazzCash is the digital financial services arm of Jazz – VEON Ltd.’s telecom subsidiary in Pakistan – and boasts the largest mobile wallet offering with over 16 …