Mandeep S Kwatra

Mandeep is a seasoned consultant specialising in strategic advisory and transformations in Telecom, Media and Technology sector. With over 30 years of experience in this domain, his focus has been in Business Process and Operations Transformation consulting & delivering programmes. Target Operating Model design, Service Delivery improvement, IT Portfolio rationalisation, Enterprise Capability assessment & design and Customer Experience improvement are topics he is passionate about. He leverages new age technologies & innovations including Automation, Data Analytics and AI/ML as well as helps adoption of Agile practices for delivery.

He is active in industry forums publishing and speaking at events like TMForum, IEEE, CII etc. He also has a patent on “Method and System for Implementing a Collaborative Customer Service Model” to his name.