Session Moderators:
Chris Silberberg, Research Manager, IDC
Zoe Kleinman, Broadcast Journalist, BBC News Technology

KEYNOTE: What Does It Take to Be an AI-First Telco?

How is AI/generative AI transforming the world around us, and how has the telecommunications industry harnessed new waves of innovation?
Where are the key use case areas where generative AI can drive the biggest impact?
Deep dive into Telenor’s AI-first strategy – Harnessing AI to unlock new value for Telenor, its customers, and greater society

Amol Phadke, EVP and Group Chief Technology Officer, Telenor

KEYNOTE: Revolutionizing Customer Service: Telkomsel's Journey with Generative AI and Beyond

How GenAI is shaping the future of connectivity
Why telcos need AI
Deep dive into Telkomsel's journey to enhancing services with AI
AI-driven future vision to enhance operations, making telcos more responsive and customer-focused

Wong Soon Nam, Chief of Strategy, Planning & Transformation Officer (CSPO), Telkomsel

INTERVIEW: Hyper-Personalization in the Age of Gen AI

Discuss customer experience challenges faced by CSPs and strategies to address those areas
Explore how Generative AI can be used to improve customer experience
Understand how CSPs approach democratizing data to make it more accessible to the workforce as well as customers
Learn about examples of hyper-personalization interactions that benefit CSPs and how to leverage these learnings

Simon Norton, Global Director of Digital Networks, Vodafone
Interviewer: Jen Hawes-Hewitt, Head of Strategic Programs and Partner-Led Solutions, Global Telecom Industry, Google Cloud

KEYNOTE: AI Amplified: Unleashing Scalability for Impact

Explore how having strong data foundations, aligning leadership vision with operational grit is crucial for successful AI scaling
Discuss the importance of an iterative approach and the critical role of a scalable platform(s) in fostering innovation and scaling within the company
Highlight real-world use cases that have successfully scaled, delivering significant tangible value to the organization
Closing on what we believe will be next in our journey and the impact of AI

Jaime Tatis, Chief Insights & Analytics Officer, TELUS

INTERVIEW: Unlocking AI at Scale at BT Group

Obtain insights into how BT Group built the foundations for AI at scale with Google Cloud Platform
Grasp the methods for enhancing data maturity with CDMC / DCAM
Understand the role its Data Fabric plays in enabling secure and protected access to data at scale to support AI
Attain a deeper understanding of BT Group's focus territories for AI and GenAI, and how they accelerate value creation going forward
Understand how it has aligned the business internally to prioritize and drive real outcomes for the Group

Deepika Adusumilli, Chief Data and AI Officer, BT Group
Interviewer: Chris Silberberg, Research Manager, IDC