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Derek Chen


VP Digital Operation Transformation
Hong Kong Telecommunications (HKT) Limited

Extensive working experience spans from Sales and Marketing, Group Human Resources, Customer Service and Global Operations. Present role concentrated on latest technology like GenAI impact to customer experience and green network. Define new roles, process, and metrics to enable the operation transformation to achieve excellence customer experience with green sustainability. Now, act as leader in developing TMF Open Digital Experience member projects and also heavily involved in the development of TCOD (Techco Organization Design).


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