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Gilbert O. Gaw

Speaker

First Vice President & Head of IT and the Transformation Office (PLDT & Smart)
Smart Communications

Gilbert Gaw is a seasoned leader with over 20 years of experience in IT and strategy within the telecommunications industry. As First Vice President at PLDT and Smart Communications, he has a proven track record of executing complex digital and technological transformations at speed, driving innovation, operational efficiency, and customer satisfaction.

In the last five years, Gilbert has led transformative hallmark programs at the PLDT Group, including demand planning and benefits realization, significantly maximizing corporate investment impact. He notably developed and implemented the group’s robust IT Demand Management Framework, optimizing IT resource utilization and decommissioning legacy platforms.

Gilbert’s expertise spans across technology innovation, enterprise asset modernization, and strategic partnerships. A certified executive coach and MIT-certified professional, he champions a “Tech-Forward” culture and is committed to delivering high-impact results at speed through agility, collaboration, and excellence.

Gilbert O.

Featured Sessions

04:00 PM

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17 June 2025

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04:00 PM-05:30 PM

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Impact Stage

circleThe AI & Data Pathway
traingleCustomer experience management
traingleAI (Artificial Intelligence)
AI in Action: Driving Business Outcomes

Experience the tangible impact of AI in telecom. This session block showcases real-world successes, revealing how leading companies are applying AI to deliver concrete business value. Dive into practical case studies demonstrating how AI is transforming customer engagement, optimizing operations, and generating measurable growth across the telecommunications landscape.