EXCLUSIVE: Get a DTW24 - Ignite sneak peek with our virtual TM Forum Open Session #9 on 30 May!


David Fan


Vice President and General Manager of Communications Cloud

David Fan currently serves as the Vice President and General Manager of Communications Cloud at Salesforce. David joined Salesforce through the Vlocity acquisition in 2020. He has over 20 years of CRM and BSS experience in Communications, holding various leadership roles in product management, application development and global transformation implementations.
Prior to joining Salesforce and Vlocity, David served as VP of Industry Strategy and Product Management at Oracle where David led the product team in developing industry CRM solutions and fostered the ecosystem that made Oracle CRM/CX a market leader in Communications. He was also the Vice-President at Huawei Technologies for 3 years where he led the company’s BSS application strategy and product management.


Featured Sessions



18 June 2024




The Loft

circleUnleash the AI Native DNA
traingleCustomer experience management
traingleAI (Artificial Intelligence)
traingleAI readiness
Loft session: Unleash the AI Native DNA

The Loft Stage – explore how established solution providers, start-ups and new tech develop the next generation of innovative products and services to help create a more open and disruptive supplier and partner ecosystem. Witness product demos, ask questions, challenge standard solutions to find new ways of solving industry problems.

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