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Rohit Batra


Vice President and General Manager- Manufacturing and TMT

Rohit leads the Manufacturing, Tech, Telecom and Media business for ServiceNow. He leads the team for defining the product and solution strategy and roadmap for TMT pertaining to domains such as service management, order management and customer experience for ServiceNow customers. Rohit also sits in the Technical Advisory Board of MEF helping drive standards for Telecommunication companies. Prior to ServiceNow, Rohit ran the solutions and product strategy teams at various organizations including Salesforce, Amdocs, Oracle and Comverse. He has over 20 years of experience in TMT industry across Customer Experience and Service Management domain running delivery, solutions, and product management functions. Rohit also ran several industry standard initiatives including leading the Customer Experience Lifecycle and Omni-channel best practices for TM Forum.


Featured Sessions



18 June 2024





circleAI in Action​
traingleAI (Artificial Intelligence)
traingleAI readiness
Roundtable: Put AI to Work for Telecom: Strategies and Case Studies for Leaders

Join ServiceNow along with leading Telcos and special guest, NVIDIA, for an exclusive, interactive discussion as we explore answers to some of the most pressing questions surrounding generative AI and its role in helping Telcos fuel growth and reduce costs.

Tech Mahindra: Scale at Speed