Rohit Batra

Rohit leads the Manufacturing, Tech, Telecom and Media business for ServiceNow. He leads the team for defining the product and solution strategy and roadmap for TMT pertaining to domains such as service management, order management and customer experience for ServiceNow customers. Rohit also sits in the Technical Advisory Board of MEF helping drive standards for Telecommunication companies. Prior to ServiceNow, Rohit ran the solutions and product strategy teams at various organizations including Salesforce, Amdocs, Oracle and Comverse. He has over 20 years of experience in TMT industry across Customer Experience and Service Management domain running delivery, solutions, and product management functions. Rohit also ran several industry standard initiatives including leading the Customer Experience Lifecycle and Omni-channel best practices for TM Forum.