Conference Agenda

Day 1

May 14, 2018

  • 9:00 am
    Tracks
  • 2020 Digital Operator

    Muses Conference Room 2 (Level 3)
    DIGITAL OPERATOR 2020 – VISION, STRATEGY & ROADMAP
    Chair: Paul Hughes, Director of Strategy, Netcracker
    PRACTICAL STEPS TO DIGITAL SUCCESS

    Chair: Rebecca Sendel, VP, Services and Catalysts (PoC Projects), TM Forum
    DELIVERING COMPLEX SOLUTIONS

    Zero-touch NFV /SDN

    Hermes Auditorium (Level 2)
    REALIZING FUTURE NFV & SDN
    Chair: Barry Graham, Senior Associate, TM Forum
    ORCHESTRATING HYBRID NETWORKS
    Chair: Anil Rao, Principal Analyst, Analysys Mason
    AUTOMATION & POLICY FOR NFV & SDN

    TM Forum Catalyst Theatre

    TM Forum Theater (Level 3)

    Making Digital Transformation a Reality: From Customer Experience to Virtualization

    Muses Conference Room 2 (Level 3)

    Becoming Customer Centric Through Digital Transformation

    Rhodes Conference Room 1 (Level 2)

    CTIO Summit

    (The CTIO Summit is invitation only)

    Networking

    2020 Digital Operator

    Muses Conference Room 2 (Level 3)
    • DIGITAL OPERATOR 2020 – VISION, STRATEGY & ROADMAP
      Chair: Paul Hughes, Director of Strategy, Netcracker
    • 9:00 am
      FIRESIDE CHAT: Building a Digital Transformation Strategy
      Chris Lewis,
      Managing Director, Lewis Insight
      • Assessing your preparedness to transform into a digital operator - assessing the level of digital maturity, the risks and required investment
      • Deciding on what role to adopt in the digital ecosystem and value chain
      • Deciding what business models make the most sense for your company
      • Organic versus inorganic growth?
      • Determining the new technologies, business processes and capabilities that are needed to support your strategic choice
    • 9:15 am
      CASE STUDY: Lessons from the Trenches – Digitally Transforming a Hundred-Year-Old Telecommunications Company
      Shawn Mandel,
      Chief Digital Officer, TELUS
      • Driving the digital transformation of a large enterprise
      • Building and scaling a high-performance customer-first culture
      • Elevating digital from being a channel to the capabilities engine that powers all channels
    • 9:40 am
      PANEL SESSION: 2020 Digital Operator – Vision to Reality
      Michael Lewrick,
      Chief Innovation Officer, Swisscom Enterprise Customers
      Shawn Mandel,
      Chief Digital Officer, TELUS
      Erik Meijer,
      Strategy GPM, Group Innovation, Deutsche Telekom
      Steffen Roehn,
      Senior Adviser, Reliance Jio
      Martin Bell,
      CEO, Bell Ventures
      • How would you define “2020 Digital Operator”?
      • Which areas and capabilities are you prioritizing on your journey to Digital Operator?
      • What are the biggest challenges associated with becoming a digital operator and how can they be addressed?
      • Which business models and partnerships will enable revenue growth and new value creation?
      • What will the Digital Customer Experience look like in 2020?
      • How will virtualization technologies, IoT, Cloud, 5G and AI be used to drive revenue growth?
      • Where do you see your company in the digital ecosystem and value chain?
    • PRACTICAL STEPS TO DIGITAL SUCCESS
    • 10:25 am
      EXPERT INSIGHT: Trash the Rulebook – Investing in Technology-Driven B2B and B2C Growth for Service Providers
      Boris Maurer,
      Digital Transformation Lead, Accenture
      • Learning to leverage the differentiators that money can't buy - the heritage of experience.
      • Let's change the rules! - Transforming the core business and releasing funding to invest in new, technology-driven growth curves
      • Exploring four effective growth strategies and examples of the continuous digital transformation journey which is needed to succeed
      • Becoming a Multi-Sided Platform Provider in order to monetize telco key strengths and becomes a powerful weapon for winning in future ecosystems
    • 11:15 am
      CASE STUDY: Open Innovation, and Start-Ups Incubation at Orange
      Nicolas Bry,
      Chief Innovation Officer at Orange Valley, Orange
      • Orange Open Innovation initiatives and culture
      • Imagine with Orange - co-creating with the crowd of customers
      • Developing Innovation from within your organization, with Intrapreneurs’ studio and internal start-ups
      • Designing new business models and leveraging key Orange assets
      • Holistic incubation for entrepreneurs, intrapreneurs, and new business model projects
    • 11:35 am
      INNOVATION FLASH TALKS FOLLOWED BY PANEL: Creating a Digital Transformation Roadmap
      Andrew Thomson,
      SVP Europe, BearingPoint
      Brendan Logan,
      Global Vice President, Oracle Communications Consulting
      Anas Tawileh,
      Managing Director, Systematics Consulting Inc.
      Olivier Fabre,
      Director, Telecom Europe, Everis
      • How do you measure your current level of digital maturity to identify the optimum transformation path?
      • What are the investment, skills and resource requirements?
      • What are the key challenges involved in transforming into a digital operator?
      • What technologies are key to becoming a digital operator?
      • How do you develop partnerships that drive value and create new revenue streams?
      • How can operators reinvent existing new business models and develop new ones to create new value and revenue?

    • Chair: Rebecca Sendel, VP, Services and Catalysts (PoC Projects), TM Forum
    • 2:00 pm
      TM FORUM INSIGHT: Leveraging TM Forum’s Digital Maturity Model to Navigate the Maze of Digital Transformation
      Catherine Haslam,
      Senior Analyst, TM Forum
      • Why is a Digital Maturity Model required?
      • An overview of the Digital Maturity Model and the set of metrics that help operators measure their true digital maturity
      • Creating a ‘go to’ target level of digital maturity
      • Examining how maturity models can underpin success in transformation projects
      • Identifying possible investment priorities and manage the journey itself, step-by-step
    • 2:25 pm
      CASE STUDY: How BT is Using TM Forum’s Digital Maturity Model across their Customer-Facing Companies
      George Glass,
      Chief Systems Architect, BT
      • Trialing the tool in one customer facing unit
      • Running the surveys across the other customer facing units within BT and using the output to:
      • establish a baseline maturity level across our business
      • understand where each unit is at in hits digital transformation journey
      • use the model to test our investments to verify that they will deliver the benefits expected or predicted
      • Sharing best practice between customer facing units to enable teams to learn from each other
    • 2:50 pm
      CASE STUDY AND DEMO: How Applying a Data-Driven Approach to Organisational and Cultural Transformation Creates Sustainable Impact in One of Europe’s Leading Telcos
      Mike Smith,
      Client Director, Concentra
      Björn Menden,
      Managing Partner, Detecon
      • How did Deutsche Telekom Group address organisation and culture change towards a digital operating model in T-Systems' Digital Division?
      • How do the Digital Maturity Model and the Digital Transformation Framework contribute to this success story?
      • Why the data-driven approach with Orgvue by Concentra makes a difference
      • How additional data, such as proclivities and skills can enhance the transition
      • What are our key learnings for similar transformations
    • 4:00 pm
      CASE STUDY: The Customer Experience Driven Digital Transformation of HKT
      Peter Lam,
      Managing Director, Engineering, HKT
    • DELIVERING COMPLEX SOLUTIONS
    • 4:25 pm
      INNOVATION FLASH TALKS & PANEL: Managing Ecosystems and Delivering Complex Digital Services
      John Gillam,
      CTIO BT Compute, BT Global Services
      Catherine Michel,
      Chief Technology Officer, Sigma Systems
      Bart Harlaar,
      Chief Information Officer, Cable & Wireless Communications
      Joseph Johnson,
      VP, IT Architecture & Transformation, Windstream
      Ian Smith,
      5G Testbeds & Trials Programme Director, Department for Digital, Culture, Media & Sport (UK Government)

    Zero-touch NFV /SDN

    Hermes Auditorium (Level 2)

    TM Forum Catalyst Theatre

    TM Forum Theater (Level 3)
    • 10:00 am
      OSM as a Future-Proof Orchestrator for 5G and Beyond

      Speaker:

      Antonio Jose Elizondo, Senior Technology Expert, Telefónica I+D

    • 10:30 am
      Blade Runner

      The Catalyst focuses on enabling the orchestration and assurance of a composite set of cloud services across a diverse partner ecosystem using the ODA. The aim of this Catalyst is to provide the means to rapidly design and deploy services and products in a consistent fashion in the Core or the Edge (MEC), by making use of standard modelling languages and interfaces.

      Dimitris Symeonidis, Enterprise Architect, Vodafone

    • 11:00 am
      5G Intelligent Service Planning & Optimisation
      Vinay Devadatta,
      Practice Head - Innovation & Industry Relations, Wipro
      Yoann Foucher,
      Product Management Director, MYCOM OSI

      This Catalyst demonstrates how a movable 5G network that enables new immersive experiences can be dynamically planned, optimized, integrated and assured during the Tour de France.

      Basma Driss, Head of OSS Portfolio, Ericsson
      Dr. Archie Wade, CTO Staff, Research and Strategy Office, Aria Networks

    • 11:30 am
      5G Intelligent Service Operations
      Milind Bhagwat,
      Chief Enterprise Architect, BT
      Yuval Stein,
      AVP, Product Management, Service Assurance Products, TEOCO

      This Catalyst demonstrates how CSPs can enable new revenue streams by managing and launching 5G slice-based services including 4K video streaming, drone-based broadcasting and IoT-provided statistics at events like the Tour de France.

      Danny Itzigsohn, Senior Director  Solution Engineering, TEOCO
      Milind Bhagwat, Chief Enterprise Architect, BT
      Håkon  Lonsethagen, Senior Research Scientist Research, Technology, Telenor
      Yuval Stein, AVP Product Management, TEOCO

    • 12:00 pm
      Automated optimization of customer QoE

      By automating the detection, troubleshooting and resolution of subscribers’ quality of experience (QoE) issues, CSPs can differentiate themselves from the competition while reducing operating expenses. This Catalyst is developing best practices, APIs and other recommendations to achieve this objective.

      Tom Russo, Director of Business Development, Spirent Communications

    • 12:30 pm
      Golden Configuration

      This Catalyst demonstrates a virtualization-aware configuration management framework for networks that are agile and dynamic and use virtualized network functions.

      Fred Feisullin, NFC, SDN, AI, 5G Architect, Verizon
      Tejas Nevrekar, Director of Engineering, Nuviso Networks

    • 1:00 pm
      Automated Network as a Service. Using Operational Domain Management (ODM), TM Forum Open APIs and MEF LSO

      In this Catalyst, TM Forum and MEF are working together to automate the lifecycle of services such as carrier Ethernet and software-defined wide area networking (SD-WAN), showing how they can be ordered through a portal and then automatically activated across hybrid networks made up of virtualized and physical components.

      Frank Wong, Channels Development Manager, DGIT Systems

    • 1:30 pm
      CEM / OSS for Hybrid Networks Predictive Analytics & Dynamic offer creation

      This Catalyst has developed an innovative analytics application to optimize and personalize offers for customers. The idea is for communications service providers (CSPs) to be able to offer custom packages to their subscribers based on real-time, predictive analysis of individual service users. With this high level of personalization, CSPs can improve customers’ perceptions about the company.

      Samia Benrachi Telco Business Architect, Atos

    • 2:00 pm
      Customer Centric Service Assurance – Phase II

      This Catalyst explores the world of digital disruption where companies must create and retire products and services dynamically in real time, and often across industries. It offers possible solutions for a complex service environment that includes virtual services, and provides a network and customer-centric visualization of cross-vendor, interdependent management of services models.

      Martin Finn, Sales and Marketing Director, Galileo Software

    • 2:30 pm
      Blockchain Unleashed
      Gnanapriya Chidambaranathan,
      AVP, Sr. Principal Architect, Infosys

      Outside the FinTech industry, there has been little exploration of how distributed ledger technology like blockchain can be used. This Catalyst goes beyond the hype to demonstrate concrete blockchain use cases for CSPs.

      Pete Van Velden, Business Intelligence Analyst, Ultrafast Fibre
      Anthony Symons, Enterprise Architect, Optus
      Gnanapriya Chidambaranathan, AVP, Sr. Principal Architect, Infosys

    • 3:00 pm
      How a remote community in Eastern Congo is building its own digital network and service ecosystem and why it is a model for future development.

      Mike Beeston, Co-Founder and President, Ensemble Pour la Différence

    • 3:30 pm
      Using ONAP to Address Operations Transformation Challenges
      Pierre Muller,
      VP OSS & Operations Processes, Orange
      Marc Bikok,
      OSS Solutions Manager, Huawei,
      Program Director of Future OSS and ONAP Innovation with Orange, Huawei

      René Robert, Enterprise Architect for Information System, Orange
      Pierre Muller, VP OSS & Operations Processes, Orange
      Marc Bikok, OSS Solution Marketing Manager, Huawei

    • 4:00 pm
      Exploring Live ONAP Deployments and What “Open Source”ing the Telecom Stack Means to Operators
      Dr. Eyal Felstaine,
      Chief Technical Officer, Amdocs

      Dr. Eyal Felstaine, CTO, Head of Technology Office, Amdocs

    Making Digital Transformation a Reality: From Customer Experience to Virtualization

    Muses Conference Room 2 (Level 3)
    • 2:00 pm
      Welcome and Introductions
      Barry Graham,
      Senior Associate, TM Forum

      Attendance to this workshop is by invitation only.

    • 2:10 pm
      Idealism vs. Reality of Digital Transformation
      Bob Titus,
      VP Digital Solutions, Netcracker

      Netcracker has been a digital transformation partner for many service providers and in this presentation, we will discuss several specific case studies. Presenters will demonstrate how the combination of Netcracker’s solutions, blueprint delivery methodology and KPI management program helps customers achieve measurable business results.

      Attendance at this workshop is by invitation only.

    • 2:30 pm
      Telefonica Business Solutions Digital Transformation
      Nicolas Howard,
      CIO, Telefonica Business Solutions
      Mariano Moreno Vera,
      Head of IT Transformation, Telefonica Business Solutions

      Our guest speakers from Telefónica Business Solutions will take you through the company’s digital transformation journey. They will explain the reasons for taking a full-stack approach, their goals and the step-by-step migration that started with virtualizing the network and continued through to operations, business and customer layers. The presentation will also highlight best practices and important lessons learned.

      Attendance at this workshop is by invitation only.

    • 3:00 pm
      Refreshment & Networking Break
    • 3:15 pm
      Interactive Workshop Roundtables and Readouts: Organization and Cultural Aspects, Business Models and Processes, Technology Evolution – Network and IT

      In this interactive session, delegates will form smaller groups to share examples of progress they have made (or plan to make) in their digital transformation initiatives which have resulted in a positive impact on their customers. The group will prioritize the initiatives they believe will have the greatest noticeable effect on redefining the overall customer experience.

      Attendance at this workshop is by invitation only.

    • 4:30 pm
      Demonstrations of Digital Transformation in Action

      Attendance at this workshop is by invitation only.

    • 5:15 pm
      Closing Remarks

      Attendance at this workshop is by invitation only.

    • 5:30 pm
      Networking Drinks Reception

      Attendance at this workshop is by invitation only.

    Becoming Customer Centric Through Digital Transformation

    Rhodes Conference Room 1 (Level 2)
    • 12:45 pm
      Networking Lunch

      Attendance at this workshop is by invitation only.

    • 2:00 pm
      Opening Presentation: Creating a Customer Centric Digital Transformation Roadmap – Key Considerations
      Aaron Boasman-Patel,
      VP, Content, Research & Media, TM Forum
      Chris Bauschka,
      RVP, Industry Go To Market, Salesforce

      This presentation will introduce the key concepts to consider on your customer transformation journey. It will also look at what elements you need to consider. In addition, it will set digital customer transformation in the wider context of the market and will address some of the biggest challenges and opportunities. This presentation will also share the initial findings of the pre-conference survey results.

      Attendance at this workshop is by invitation only.

    • 2:30 pm
      Presentation: Enhancing Customer Centricity Through Digital Transformation
      Bouke Hoving,
      CIO, Royal KPN N.V.
      John Carney,
      SVP Communications & Media, Salesforce

      Digital transformation offers a huge opportunity for service providers. Not only does it help reduce costs and bring more agility into the network, it allows operators to launch new services quickly and deliver a superior customer experience – reducing churn and increasing loyalty. During this interactive presentation and roundtable, delegates will hear from one service provider who has successfully begun their transformation journey. Delegates will then work in groups to look at what key considerations they need to address for their customer experience transformation, and will align the biggest challenges with what actions they need to take. Delegates will also consider organizational and cultural alignment, structure as well as processes. Delegates will also be asked to sequence the changes they would make.

      Attendance at this workshop is by invitation only.

    • 2:50 pm
      Presentation: Putting Customer Centric Digital Strategies into Action
      Rajeev Chandrasekharan,
      CIO, Verizon Business Markets – Digital Technology Solutions, Verizon
      Yossi Zohar,
      Director, Communications Industry Product Marketing, Salesforce.com

      This presentation and interactive roundtable builds on the first roundtable exercise and asks delegates to design a new digital, customer centric service which uses multiple partners, and articulate how it transforms customer experience across interaction channels and across the entire customer lifecycle (including how customer experience would change with regards to personalized marketing, the shopping and ordering journey, billing and customer service, etc.). After an inspiring presentation, delegates will be asked to envision a new digital customer-centric service, draw the ecosystem with all of the partners that enable the service and their interactions, as well as outline how the customer journey would change into a simple, frictionless digital experience.

      Attendance at this workshop is by invitation only.

    • 3:05 pm
      Interactive Exercise 1
    • 4:00 pm
      Refreshment & Networking Break

      Attendance at this workshop is by invitation only.

    • 4:15 pm
      Interactive Exercises 2
    • 5:15 pm
      Moderator Wrap and Close

      Attendance at this workshop is by invitation only.

    CTIO Summit

    (The CTIO Summit is invitation only)
    • 12:00 pm
      CTIO Summit Luncheon

      Lunch for participants – a chance to network and meet your fellow CTIOs.

    • 1:00 pm
      CTIO Summit Welcome & Introduction
      Nik Willetts,
      Chief Executive Officer , TM Forum
      Mark Newman,
      Chief Analyst, TM Forum
      • Introduction to TM Forum’s CTIO program and Digital Leader Network
      • Objectives of the Summit
    • 1:10 pm
      Interactive Roundtable – Digital Leader: Unleashing the power of IT in the 2020 digital operator
      • Changing the leadership mindset: Understanding the cultural and mindset shift needed to unlock digital agility
      • Understanding the DNA of agile leaders – based on leading academic research
      • Embedding new ways of working – what needs to change; what examples of success can we follow?
      • Leading wholesale change in relationship between business and IT
      • Redefining measurements of success: changing what you measure and reinforce
    • 2:40 pm
      Afternoon Refreshments
    • 2:50 pm
      Interactive Roundtable – 2020 Digital Operator: From Vision to Reality
      • Defining what the 2020 digital operator looks like – what capabilities need to be established for success in the next decade?
      • Federating to compete: how new business models and competitors are driving the need for industry federation
      • Simplification, automation and intelligence: driving real and fundamental change across IT and business operations
      • Getting the foundations right: what does your IT architecture need to look like to enable innovation and growth?
      • Building a bridge from current IT estate to truly digital at scale – both business and IT. How do we transition from one world to another?
    • 4:20 pm
      Conclusions, Feedback & Close
    • 4:30 pm
      Networking Drinks on the Terrace
    • 6:00 pm
      VIP Gala Dinner (including CTO and CIO of the Year Awards)

      Join CTIO-only tables within the Digital Transformation World Gala Dinner. The invitation-only Excellence Awards Gala dinner begins with a cocktail reception, and enables guests to mingle and network with like-minded senior executives in the industry. During the evening TM Forum, will recognize the world’s leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity, cross-industry partnering and collaboration, and product and service innovation. This year, the Awards Ceremony includes two CTIO-specific categories – attendees of the Summit are all invited to enter these. Click here to see more information about the excellence awards.

    Networking

    • 8:00 am
      Morning Refreshments

      Location: Expo - Level 2 & 3

    • 10:45 am
      Refreshments & Networking Break

      Location: Expo - Level 2 & 3

    • 12:45 pm
      Attendee Lunch

      Location: Mediteraranee- Level 0

    • 12:45 pm
      Salesforce Luncheon (invitation only)

      Location: Rhodes Meeting Room 7 - Level 2

    • 12:45 pm
      Lunch Briefing: The Road to Becoming an Autonomous Service Provider (invitation only)

      Location: Rhodes Meeting Room 8 - Level 2                                                                                                                To see if you qualify to attend, please inquire at Registration.

    • 3:30 pm
      Refreshments & Networking Break

      Location: Expo - Level 2 & 3

    • 5:30 pm
      Expo Happy Hour

      Location: Expo on Level 2 & 3

    • 6:00 pm
      VIP Gala Dinner (invitation Only)

      Location: Palais de la Méditerranée

Day 2

May 15, 2018

  • 8:45 am
    Keynote Perspectives
    Huidi Li,
    EVP and Member of Group Senior Executive, China Mobile Communications Corporation
    Kiran Thomas,
    President, Reliance Industries Limited,
    Director, Board of Reliance Jio
    Steffen Roehn,
    Senior Adviser, Reliance Jio
    Andrew Feinberg,
    President and Chief Executive Officer, Netcracker
    Harmeen Mehta,
    Global Chief Information Officer, Bharti Airtel Limited
    Anish Shah,
    President, Information Technology, Reliance Jio Infocomm
    Thierry Souche,
    Chief Information Officer, Orange Group,
    Senior VP, Orange Labs Services
    Dr. Ibrahim Gedeon,
    Chief Technology Officer, TELUS
    Nik Willetts,
    Chief Executive Officer , TM Forum
    Mark Newman,
    Chief Analyst, TM Forum
  • 10:45 am
    Tracks
  • 2020 Digital Operator

    Muses Conference Room 2 (Level 3)
    FOSTERING OPEN INNOVATION FOR GROWTH
    Chair: Craig Bachmann, Senior Director, Open Digital Ecosystem Program, TM Forum

    Chair: Thandi Demanet, Business Analyst - IoE & Digital Ecosystems, TM Forum
    BUILDING SUSTAINABLE ECOSYSTEMS AND PARTNERSHIPS

    Reimagining OSS/BSS

    Muses Conference Room 3 (Level 3)
    A LOOK AT OSS/BSS OF THE FUTURE
    Chair: Keith Willetts, Founder, TM Forum
    UNDERSTANDING THE PREREQUISITES FOR OSS/BSS EVOLUTION
    OPTIMIZING CUSTOMER EXPERIENCE WITH OSS/BSS
    Chair: Barry Graham, Senior Associate, TM Forum

    Zero-touch NFV /SDN

    Hermes Auditorium (Level 2)
    CREATING NEW REVENUE STREAMS WITH NFV & SDN
    Chair: Barry Graham, Senior Associate, TM Forum
    ACHIEVING EFFICIENCIES & COST REDUCTION WITH NFV & SDN
    Chair: Bengt Nordström, Co-Founder & CEO, Northstream
    VNF: CAPABILITIES, PRICING & ONBOARDING

    AI and Data Analytics

    Agora Conference Room 4 (Level 1)
    Driving Your Data-Centric Strategy
    Chair: Pierre Blanchard, President, PRBL ADVISORY
    MACHINE LEARNING & PREDICTIVE ANALYTICS
    Chair: Pierre Blanchard, President, PRBL ADVISORY
    PROMISE AND POWER OF AI
    Chair: Paul Morrissey, Global Ambassador; Head of the Data Analytics & Cx Group, TM Forum, Professor, Mathematics, Computing and AI, Liverpool John Moores University

    Serving the Digital Customer

    Rhodes Conference Room 1 (Level 2)
    STRATEGIES FOR CUSTOMER CENTRICITY IN THE DIGITAL AGE
    Chair: Aaron Boasman-Patel, VP, Content, Research & Media, TM Forum
    THE ROLE OF DIGITAL IN THE CUSTOMER EXPERIENCE
    Chair: Aaron Boasman-Patel, VP, Content, Research & Media, TM Forum
    CREATING A RICH DIGITAL EXPERIENCE FOR YOUR CUSTOMER
    Chair: Simon Norris, Founder & CEO, Nomensa

    TM Forum Catalyst Theatre

    TM Forum Theater (Level 3)

    Smart City Roundtables

    Chair: Carl Piva, VP, Strategic Programs, Collaboration, TM Forum

    CTIO Summit

    (The CTIO Summit is invitation only)

    Networking

    2020 Digital Operator

    Muses Conference Room 2 (Level 3)
    • FOSTERING OPEN INNOVATION FOR GROWTH
      Chair: Craig Bachmann, Senior Director, Open Digital Ecosystem Program, TM Forum
    • 11:15 am
      CASE STUDY: Business Ecosystem Design as a New Capability for Growth and Innovation
      Michael Lewrick,
      Chief Innovation Officer, Swisscom Enterprise Customers
    • 11:40 am
      FIRESIDE CHAT: Driving Digital Transformation through the Customer’s Journey
      Paolo Colella,
      EVP Digital Services - Europe and Latin America, Ericsson
      Carlos Palito,
      Head of Digital Transformation, Entel
    • 12:05 pm
      CASE STUDY: Shifting the Deutsche Telekom Mindset to Ecosystem Design Thinking
      Nina Hundhausen,
      Senior Design Strategist, Deutsche Telekom
    • 12:25 pm
      EXPERT INSIGHT: Driving Innovation in the Digital Telco
      Martin Creaner,
      Chairman, bobbil.com
      • Exploring a new approach to help telcos evaluate the digital service opportunities and pick the winners
      • Building the opportunity map and developing an understanding of the key ecosystem players
      • Using design thinking to expand the use case landscape
      • Leveraging profit pool analysis to identify which parts of the value chain to go after
      • Using business model design approaches to adopt the appropriate business model

    • Chair: Thandi Demanet, Business Analyst - IoE & Digital Ecosystems, TM Forum
    • 2:00 pm
      WORKSHOP: Turning Innovation into Growth: Creating Future Digital Service Models
      Brian Smyth,
      Business Strategy & Digital Transformation Specialist: Technology, Communications & Internet Industries, Accenture

      How can large, incumbent telco organizations create an environment where culture can transform and innovation can flourish?

      As one or the team who established The Dock, Accenture’s multidisciplinary research and incubation hub in Dublin, Brian will lead a discussion on how telcos can use an Innovation-led approach to accelerate digital transformation. The Dock is home to 200 designers, developers and experts in artificial intelligence, analytics and IoT, and is where Accenture investigates, imagines and brings new ideas to life – across ecosystems and connected platforms. This state-of-the-art facility brings lots of examples of successful collaboration and co-creation with clients, universities and start-ups, powered by a unique mix of skills, insights and methodologies to unlock new thinking.

    • 3:00 pm
      FIRESIDE CHAT: Adopting a Fail Fast Approach to Create Sustainable Innovation
      Ivan Skender,
      Chief Digital Officer, Vipnet (A1 Telekom Austria Group)
      • What is the role of failure in the innovation process?
      • How do you create a culture of innovation that encourages successful failure and taking chances?
      • What can be learnt from failures and how can these lessons be applied to future innovation experiments?
      • How can the cost of failure be decreased?
      • What is the ideal composition of an innovation team?
      • What type of innovation has a fail fast approach enabled in your business?
    • BUILDING SUSTAINABLE ECOSYSTEMS AND PARTNERSHIPS
    • 4:00 pm
      TM FORUM WORKSHOP: Finding your Footing in the Broader Digital Ecosystem – Curate FX
      Rebecca Sendel,
      VP Services and Catalysts, TM Forum
      • Introduction to TM Forum’s ecosystem mapping/business scenario tool
      • Transforming existing business models, re-defining relationships and generating revenue
      • How to leverage existing tools available to ease integration in the broader digital ecosystem
      • Facilitating collaboration and offering integrated products and services
      • Overcoming the technical challenges to collaboration and integration of products and services
      • Guaranteeing successful, speedy partner on-boarding and continued synergies in a fast-paced environment
      • Developing and evolving repeatable and consistent processes and approaches to partnering
    • 4:45 pm
      EXPERT INSIGHT: Building the Industry’s First and only Ecosystem Business Architecture
      Emmanuel Amamoo-Otchere,
      Vice President, Technology Introduction and Industry Development, Huawei Technologies
      • Why does the industry need an ecosystem business architecture?
      • Why is TM Forum well placed to take on this ambitious initiative?
      • ODA and EBA – facilitating ecosystem business end to end
    • 5:05 pm
      EXPERT INSIGHT: Creating Successful, Streamlined Partnerships in an Inherently Complex Environment
      Pawan Dubey,
      Consultant, Infosys
      • Overcoming the challenges of partnering: business approaches and technical solutions
      • Drivers and indicators of eco-systems in the platform economy
      • The role of Open APIs in enabling partnerships
      • Emerging business practices and technologies to establish effective partnerships
      • Understanding how to successfully retain partners and their innovations

    Reimagining OSS/BSS

    Muses Conference Room 3 (Level 3)

    Zero-touch NFV /SDN

    Hermes Auditorium (Level 2)

    AI and Data Analytics

    Agora Conference Room 4 (Level 1)

    Serving the Digital Customer

    Rhodes Conference Room 1 (Level 2)
    • STRATEGIES FOR CUSTOMER CENTRICITY IN THE DIGITAL AGE
      Chair: Aaron Boasman-Patel, VP, Content, Research & Media, TM Forum
    • 11:15 am
      FEATURED PRESENTATION: Driving Customer Centricity through Digital Transformation
      Sandra De Zoysa,
      Group Chief Customer Officer, Dialog Axiata
      • Defining the customer experience, including touchpoints, pain points, and “moments of truth”
      • Creating the kind of experience customers expect from a digital company
      • Providing capabilities and solutions to support customer experience and operation so that interaction with customers, and changes to their services, happen in real time
      • Empowering customers to migrate to preferred digital channels for care
    • 11:40 am
      FEATURED PRESENTATION: Mastering the Digital Evolution to Reshape your Customer Experience
      Philip Joseph,
      Chief Customer Experience Officer, Ooredoo Myanmar

      Driving digital transformation through the customer’s journey.

      • Integrating social media into contact centers
      • Digitizing operations processes to empower customers
      • Capturing customer feedback digitally for continuous service improvement
      • High Tech vs. High Touch
    • 12:05 pm
      Q&A SESSION WITH POLLING: Strategies for Customer Experience in The Digital Age
      Sri Safitri,
      Project Director of Customer Experience, Telkom Indonesia
      Francis Depuydt,
      Head - Digital Customer Experience, Proximus
      Dirk Rohweder,
      Chief Operations Officer & Co-Founder, Teavaro
      Arnold Buddenberg,
      Enterprise Digital Business & IT Transformation Architect, Orange Labs Services
      Gopal Rao,
      Partner, Infosys Consulting CME, Infosys
      • Examining how digital customer interactions are with telcos
      • Defining business rules around customers and the kind of experiences they expect
      • Focusing on customer expectations and motivations to design the customer digital experience along different actions and interactions
    • THE ROLE OF DIGITAL IN THE CUSTOMER EXPERIENCE
      Chair: Aaron Boasman-Patel, VP, Content, Research & Media, TM Forum
    • 2:00 pm
      FIRESIDE CHAT: Why Go Digital? What Is Digital Doing for The Customer Experience and What Shouldn’t Go Digital?
      Omar Javaid,
      Chief Product Officer, Vonage
      John Carney,
      SVP Communications & Media, Salesforce
      • Should there be a separate approach for the digital customer experience from customer experience overall?
      • What will the increasing role technology be in the lives of customers and the ways we conduct business in the broadest sense?
      • Are customers becoming “channel-agnostic” and how will that blur the lines between digital and direct care?
    • 2:30 pm
      CASE STUDY: Adopting a “Digital Native” Mindset at Telstra
      Ernest Margitta,
      Head of Product Digitisation Delivery, Telstra
      Catherine Michel,
      Chief Technology Officer, Sigma Systems
      • Bringing innovative and highly personalized offers in minutes, rather than months, and rapidly enable new business models
      • Providing a dynamic offer management environment that results in a rich digital service fulfillment experience for its customers
      • Achieving rapid offer creation and delivery in the digital era within the operator’s B2B customer base
    • 3:00 pm
      CASE STUDY: Connecting Customer Centric Business Strategies with Technology in a Digital Economy
      Brad Pruner,
      Director – B2B Systems Transformation, TELUS Communications
      Dan Ford,
      SVP and General Manager Communications and Media, Vlocity
      • Examining how digital platforms are driving people to change the way they consume
      • Utilizing the full potential of digitization to exceed customer expectations, enhance the customer experience, and deliver convenience and personalization
      • Taking a business approach to determining what customer -centric design considerations should be made up front before developing services
    • CREATING A RICH DIGITAL EXPERIENCE FOR YOUR CUSTOMER
      Chair: Simon Norris, Founder & CEO, Nomensa
    • 4:00 pm
      CASE STUDY: Delivering CX as a Digital Disruptor – Best Practices and Lessons Learned on What to do Differently
      Daniel Zini,
      EMEA Telco & Media Industry Director, Microsoft Business Applications
      Mahmoud El Sabry,
      Director Enterprise Requirement Management & Product Implementation - Enterprise Business , du
      • Shifting the focus from Omni-channel to Digital feedback loop
      • Getting ready for the complexity of 5G use cases and the platform business model through agile business processes across back-end and front-end
      • Practical approaches to transforming the traditional telco culture to quickly deliver benefits to your customers and your business
      • Leading innovation instead of replicating others: transforming Sales Force Automation at Du and the impact of social selling in B2B
    • 4:25 pm
      LIVE DEMO: APIs as the Enabler for Enhancing Customer Centricity
      Dr. Lester Thomas,
      Chief Systems Architect, Vodafone Group
      Mark Spoelstra,
      Chief Technology Officer, DGIT

      BRING YOUR SMARTPHONE to participate in the live demonstration!

      Vodafone New Zealand’s Wholesale & Global Platform is powered by a broad suite of TMForum Open APIs. This empowers customers and partners to operationally integrate and innovate as well as allowing Vodafone to launch new products and offers rapidly through multiple digital channels.

      • Hear about the platform and it’s fit with the Vodafone Ocean strategy from Vodafone Group’s Chief IT Architect.
      • See a new product published and use your smartphone to go on an journey that drives four different TMForum Open APIs to control the new product.
      • There are in App prizes for participants to Win on the API Journey!
    • 4:55 pm
      INNOVATION FLASH TALKS and Q&A: Delivering Personalized Service, Price and Flexibility
      Hanang Setiohargo,
      Senior VP, Customer Experience Management, Telkomsel
      Joe Eldridge,
      Director of Web, TV, and Apps, TalkTalk Telecom PLC
      Avi Kulshrestha,
      SVP, Industry Head - Communications, Media & Entertainment, Europe and OEM, Global, Infosys
      Simon Norris,
      Founder & CEO, Nomensa
      • Customizing loyalty actions using different channels and making cross-selling and upselling easier
      • Delivering the most relevant products, messages or offers to your customers, at the most appropriate time
      • Identifying critical steps in journeys where customers are paying the most attention, are most anxious, or appreciate value the most
      • Understating the shift in channel preferences care from assisted channels to self-care and how that is affecting how customers pick and choose desired services and features
    • 5:30 pm
      Expo Happy Hour

    TM Forum Catalyst Theatre

    TM Forum Theater (Level 3)
    • 11:00 am
      Data Anonymizing API – Phase II
      Stephen Bowker,
      CEO & Co-Founder, Cardinality

      This Catalyst is developing a new TM Forum Open API that will allow CSPs and other organizations to anonymize sensitive data so that it can be shared with third parties, without compromising privacy and in a way that meets new regulatory requirements such as the EU’s GDPR

    • 11:30 am
      Maximizing Engagement with Predictive Customer Journeys – Phase II

      This Catalyst showcases a personalized customer sales experience in an omnichannel environment considering customers’ intent, segmentation, user-generated content, network and subscription data. The solution uses predictive technologies to create compelling micro-moments while ensuring data privacy compliance under GDPR regulation.

      Thomas Grimm, Digital Transformation Architect, Art of Arc

    • 12:00 pm
      On-Demand Monetization
      Ivan Cairo,
      Director, Business Development, ZTEsoft

      This Catalyst focuses on defining the monetization schemas required to build IoT ecosystems and enable them on-demand. It explores ways to enable distribution of capabilities across IoT ecosystems in a consistent and elastic manner to support automated service delivery and agile innovation.

      Sandeep Chowdhury, Global Industry Principal, SAP SE
      Ivan Cairo, Director Strategic Marketing, ZTEsoft.

    • 12:30 pm
      Smart Music and Sustainable Next Gen Digital Services for CSP’s

      The Smart City Living Lab aims to stand up a platform business model for city stakeholders, realizing a business driven architecture based on the technical foundation of the TM Forum Open APIs. This is the implementation of the City as a Platform Manifesto and will over time provide a showcase for how cities may unleash local data economies.

    • 1:00 pm
      Proving the Business Model for Sponsored Network Slices: Mobile Gaming

      Can you put a price on a flawless mobile user experience? The answer is most certainly yes, and offering consistently reliable, application-aware sponsored mobile experiences is a great way to loop in advertisers, but what’s the business model? This Catalyst is dedicated to proving the case for delivering app-aware, branded network slices with a focus on the enormous opportunity to monetize sponsored mobile gaming.

      Christophe Thomas, Big Data Product Manager, Orange
      Anand Adhiappan, Head of Platform & Data Strategy - Digital Intelligence, Nokia
      Drew Jordan, Director of Product Architecture, Sigma Systems

    • 1:30 pm
      Accelerating the shift from Communications Service Providers to Digital Service Providers

      This Catalyst demonstrates the ‘fluid customer experience’, showing a new paradigm of connecting ‘human-centred’ design of customer journeys with real-time data on an advanced analytics platform that continuously optimizes the experience to ensure relevancy and personalization across all digital touch points. By using this approach, CSPs can move customers from static to fluid omnichannel experiences.

      Chris Williams, BT
      Avtar Chaggar, Digital Transformation Partner, Cognizant
      Jash Deshpande, Digital Solution Partner, Cognizant

    • 2:00 pm
      Cognitive Contact Center

      For CSPs, the contact center represents the largest operational expense for customer service and it offers the worst return on revenue and client satisfaction. This Catalyst uses artificial intelligence and voice recognition to solve this.

      Francisco Javier García Jiménez, Head of B2C Architecture, Telefónica
      Luis Fernando Rubio Martínez, Telecom Director, everis

    • 2:30 pm
      Delivering Enhanced Customer Experience through Intelligent Robots
      Arnold Buddenberg,
      Enterprise Digital Business & IT Transformation Architect, Orange Labs Services
      Pradeep Balakrishnan,
      Director - Telebots Robotics Divison, Global Channel Sales, Prodapt

      This Catalyst enhances customer experience by leveraging robotic process automation to provide 24/7 access and create hassle-free journeys for customers. With zero-touch workflows and proactive care, the project addresses the need to offer always-available and personalized care for customers.

      Arnold Buddenberg, Enterprise Business & IT Digital Transformation Architect, Orange
      Pradeep Balakrishnan, Director, Robotics & Automation, Prodapt

    • 3:00 pm
      Smart Customer Assistance Platform

      This Catalyst investigates how a CSP or DSP can automate customer service management by using natural language processing and artificial intelligence to offer personalized products to customers based on their profile, history of interactions and real-time network data usage.

      Serhat Oztorun, CRM & Voice Order Management Manager, Turk Telekom
      Şerafettin Acır, Senior Solution Manager, Etiya

    • 3:30 pm
      Phygital Store – Phase II
      Hervé Bouvier,
      Project Director, Orange

      This Catalyst blends the physical and digital interactions customers have with service providers into ‘phygital’ experiences. The aim is to improve customer experience in stores and online and reinvent the customer relationship using gamification, robots, artificial intelligence, the EU’s GDPR compliance, a personalized loyalty program and automation.

    Smart City Roundtables

    • Chair: Carl Piva, VP, Strategic Programs, Collaboration, TM Forum
    • 4:00 pm
      Smart City: Creating a Global Smart City Living Labs Fueled by Live City Data
      Martin Brynskov,
      Chair , Open and Agile Smart Cities
      Salomon Salinas,
      Global Lead Connected Campus and Districts, Accenture Digital

      This invitation only roundtables is intended to discuss the value and next steps of TM Forum's new Smart City Living Labs. The Lab is based on TM Forum's Open APIs and leading third party components and brings together global cities using a consistent architecture. It offers a repeatable pattern to cities, districts or property developers wishing to create value to their residents and the increase the value for tenants. Questions to be addressed are: How can my city be added to the Living Lab? How can we feature our solutions within the Living Lab? Why is this a more compelling proposition compared to other models?

    CTIO Summit

    (The CTIO Summit is invitation only)
    • 10:45 am
      Private: Meet the Keynote Speakers

      An exclusive opportunity to meet the keynote speakers and debate the keynote topics.

    • 4:00 pm
      Private Guided Tour of Modern Art Museum of Nice (MAMC)

      Compliments of the City of Nice, enjoy private tour of the Modern Art Museum of Nice (MAMAC). The MAMAC collections has more than 1,300 works and illustrates the key role of Nice in the development of groundbreaking movements from the 1960s and 1970s to the present: New Realists (César, Arman, Niki de Saint-Phalle), Pop Art (Andy Warhol, Tom Wesselmann), Fluxus (Ben Vautier), Minimal and Conceptual Art, as well as more solitary figures associated with Nice, like Ernest Pignon-Ernest and Gilli.

      To confirm your guided tour, email Joia Tulloch at [email protected]

      Sponsored by:

    Networking

    • 8:00 am
      Morning Refreshments

      Location: Agora 2 - Level 2

    • 10:45 am
      Refreshments & Networking Break

      Location: Expo - Level 2 & 3

    • 12:45 pm
      Lunch Briefing: KPN’s Go Virtual Program: Transforming KPN into a Digital Telco by Leveraging SDN/NFV (Invitation Only)

      Location: Rhodes Meeting Room 7- Level 2
      To see if you qualify to attend, please inquire at Registration.

    • 12:45 pm
      Attendee Lunch

      Location: Mediteraranee- Level 0

    • 3:30 pm
      Refreshments & Networking Break

      Location: Expo - Level 2 & 3

    • 5:30 pm
      Expo Happy Hour

      Location: Expo - Level 2 & 3

    • 5:30 pm
      Meet the Author of Transforming the Telco

      Location: Booth 331 - Huawei stand

      • The latest book by industry thought-leader Martin Creaner, and is undoubtedly the most comprehensive analysis of the current state of telco digital transformation and the longer-term prospects for the industry.
      • You can purchase ‘Transforming the Telco’ on amazon.co.uk or redeem your voucher for a complimentary book at the Huawei stand.
      • More information about the book can be found at www.transformingthetelco.com
    • 6:45 pm
      DTW by Night

      Location: Flower Market | Ma Nolan's Irish Pub & Le Hussard

      • DTW by Night is complimentary for Platinum, Gold, Speaker and Exhibitor pass holders.
      • Silver pass holders can pay a small fee and attend. Visit Registration for details and purchase your ticket.

Day 3

May 16, 2018

  • 9:00 am
    Tracks
  • 2020 Digital Operator

    Muses Conference Room 2 (Level 3)

    Chair: Thandi Demanet, Business Analyst - IoE & Digital Ecosystems, TM Forum
    SECURITY & TRUST
    LEVERAGING DATA, ANALYTICS & AI FOR ENHANCED DECISION MAKING & REVENUE GROWTH
    BLOCKCHAIN & IOE: OPPORTUNITIES FOR OPERATORS

    Chair: Chris Lewis, Managing Director, Lewis Insight
    OPEN APIS & THE PLATFORM ECONOMY

    Chair: Joann O'Brien, VP, APIs & Ecosystems, TM Forum
    TM FORUM OPEN API IMPLEMENTATION FOCUS SESSION

    Reimagining OSS/BSS

    Muses Conference Room 3 (Level 3)
    THE ROLE OF MICROSERVICES AND APIS IN OSS/BSS
    OSS/BSS, MACHINE LEARNING AND AI
    Chair: Adrian Baschnonga, Global Telecommunications Lead Analyst, EY
    SUPPORTING NEW BUSINESS MODELS WITH OSS/BSS

    AI and Data Analytics

    Agora Conference Room 4 (Level 1)
    GETTING STARTED WITH AI
    Chair: Brendan Gill, CEO, OpenSignal
    AI IN ACTION: AGILE OPERATIONS
    Chair: Paul Morrissey, Ambassador & Head of Big Data Analytics Group, TM Forum; Professor, Mathematics, Computing and AI, Liverpool John Moores University
    AI IN ACTION: CUSTOMER CARE
    Chair: Paul Morrissey, Ambassador& Head of Big Data Analytics Group TM Forum; Professor, Mathematics, Computing and AI, Liverpool John Moores University
    AI IN ACTION: IOE & SECURITY
    Chair: Tony Poulos, Managing Editor, Disruptive.Asia; Marketing Strategist, WeDo Technologies

    Serving the Digital Customer

    Rhodes Conference Room 1 (Level 2)
    DATA DRIVEN CUSTOMER INSIGHTS
    Charlotte Patrick, Research Director, Gartner
    ENHANCING YOUR CUSTOMER’S JOURNEY
    Chair: Mark Smith, CEO, ContactEngine
    CONNECTING CHANNELS FOR SUPERIOR SERVICE
    Chair: Gemini Wagmare, Co-Founder & CEO, UXP Systems; Head of Digital ID, Amdocs
    ENHANCING CUSTOMER TRUST & PERCEPTION
    Chair: Gemini Wagmare, Co-Founder & CEO, UXP Systems; Head of Digital ID, Amdocs

    TM Forum Catalyst Theatre

    TM Forum Theater (Level 3)

    Smart City Roundtables

    Chair: Mike Steep, Executive Director, Stanford Global Projects Center's Digital Cities Program

    Networking

    2020 Digital Operator

    Muses Conference Room 2 (Level 3)

    • Chair: Thandi Demanet, Business Analyst - IoE & Digital Ecosystems, TM Forum
    • 9:00 am
      TM FORUM INSIGHT: Common Challenges and Innovative Approaches to Digital Transformation
      David Pleasance,
      Chairman, TM Forum
    • SECURITY & TRUST
    • 9:20 am
      CASE STUDY: Developing an Effective Security Strategy for the New MVNO World
      Nuno Teodoro,
      Chief Information Security Officer, truphone
      • New challenges for the IoT security
      • Security & Compliance requirements on offering services for regulation (e.g. MIFI II)
      • Adapting the security strategy for a fast-paced business
      • Providing assurance and trust to highly demanding customers
    • 9:40 am
      PANEL: Business Assurance in the Context of IoE and Ecosystem Business
      Rene Felber,
      Head of Risk & Assurance, Telia Company
      Katrin Tillenburg,
      Managing Director, ABITEL Consulting
      Dr. Gadi Solotorevsky,
      Chief Evangelist – Revenue Guard, Amdocs
      Carlos Marques,
      Head of Product Marketing, WeDo Technologies
      Andreas Manolis,
      Head of Strategy & Risk, Group Revenue Assurance, Group Transformation, BT Group Finance
      • How would you define and scope business assurance?
      • Why do organisations need to reimagine existing successful disciplines today?
      • What are the objectives of the open innovate initiative on business assurance in the context of IoE and ecosystem business?
      • How does business assurance support other areas of the business and the ecosystem as a whole?
    • LEVERAGING DATA, ANALYTICS & AI FOR ENHANCED DECISION MAKING & REVENUE GROWTH
    • 10:25 am
      EXPERT INSIGHT: Implementing and Leveraging AI for Innovation and Growth
      Pierre Blanchard,
      President, PRBL ADVISORY
      • Where do you see the greatest benefits to implementing AI?
      • What are the risks and how can they best be addressed?
      • How is your company and industry harnessing AI to create new business models and services?
      • What are the operational, organizational and technical challenges of implementing AI in your organization?
      • How will AI transform existing services and what new services is AI enabling?
    • 11:15 am
      EXPERT INSIGHT: Monetizing Telco Data in Advertising
      Florian Lichtwald,
      SVP Global Telecom Partnerships, Zeotap
      • Why do operators need to diversify their business today?
      • Why should operators position themselves in the advertising business?
      • Case Study zeotap: How can operators effectively navigate the advertising market?
      • What are the success stories around the world?
    • BLOCKCHAIN & IOE: OPPORTUNITIES FOR OPERATORS
    • 11:35 am
      EXPERT INSIGHT: The IoT Ecosystem – Bringing Value to People and Partners
      Fu Jianjun,
      Marketing Director, Strategic Business Development, ZTEsoft
      • Vision of the future IoT business development ecosystem
      • The importance of building and managing the value chain
      • Monetizing and operating the IoT platform
    • 11:55 am
      EXPERT INSIGHT: Market Experiences in Monetizing IoE-Based Telematics Services
      Leonard Sheahan,
      Senior Director, Oracle Communications
      • Understanding the opportunity to grow new digital revenue streams with IoE-based telematics
      • Addressing the technical complexity, lack of industry expertise, unfamiliar ecosystems and uncharted business models to cash in on IoE-based telematics
      • Turning expectations into reality – through a series of case studies, learn how various providers successfully delivered IoE-based telematics solutions by leveraging platforms / applications that enabled them to monetize innovative services and ecosystems
    • 12:20 pm
      CASE STUDY: IoT Strategy for CSPs – Blindsided by Connectivity Gains
      Raj Cherchattil,
      Chief Technoloy Officer, Telecom, Media & Entertainment, IBM Canada
      Jörn-Dieter Kropfgans,
      Partner, IBM Canada

    • Chair: Chris Lewis, Managing Director, Lewis Insight
    • 2:00 pm
      DEMO: NextGen Operations
      Brijpal Singh,
      Senior VP, Reliance Jio
    • 2:20 pm
      INNOVATION FLASH TALK FOLLOWED BY PANEL: Blockchain – Opportunities for Operators
      Rob van den Dam,
      Global Telecommunications Industry Leader, IBM Institute for Business Value (IBV)
      Vincent Seet,
      Head of Enterprise Architecture, Globe Telecom
      Nicolas Steiner,
      Partner @ I4E, Institute 4 Entrepreneurship
      Ken Anderson,
      Chief Developer Advocate, Swirlds

      EXPERT INSIGHT: Reimagining Telecommunications with Blockchains

      Rob Van Den Dam, Global Telecom Industry Leader, IBM Institute for Business Value

       

      Panel Questions:

      • What are the main benefits of blockchain?
      • What new revenue models will blockchain enable?
      • What are the main challenges associated with blockchain implementation?
      • How can blockchain be used to guarantee data integrity and further drive IoE adoption?
      • What the limitations and risks associated with blockchain?
      • What results have been achieved so far?
      • What does the future hold for blockchain?
    • OPEN APIS & THE PLATFORM ECONOMY
    • 3:05 pm
      CASE STUDY: Transforming Africa – Conquering Quote-Order-Activate-Operate in Dark Fibre Africa
      Mmakgosi Mosupi,
      Chief Information Officer, Dark Fibre Africa (DFA)
      Doug Nixon,
      Chief Operating Officer , DGIT Systems
      • Using TM Forum APIs for flow through MEF services
      • On-Boarding and empowering partners
      • Methodologies for process optimization
      • Organisational change experience
      • Taming the products

    • Chair: Joann O'Brien, VP, APIs & Ecosystems, TM Forum
    • 4:00 pm
      TM FORUM INSIGHT: TMF API Program
      Joann O’Brien,
      VP, APIs & Ecosystems, TM Forum
    • 4:10 pm
      CASE STUDY: Open APIs – Enabling Platform Business Models
      Milind Bhagwat,
      Chief Enterprise Architect, BT
      Vinay Devadatta,
      Practice Head - Innovation & Industry Relations, Wipro
      • Understanding how to use APIs to enable new business modelsow to adapt
      • Developing an API strategy and architecture
      • Creating open APIs to be sharable and attractive to ecosystem partners
    • TM FORUM OPEN API IMPLEMENTATION FOCUS SESSION
    • 4:30 pm
      CASE STUDY: How Open APIs are being Used at the Network Level
      Guy Lupo,
      General Manager - Head of NaaS 2020 (Orchestration, Data, API), Telstra
    • 4:50 pm
      EXPERT INSIGHT: The Naked API – “The Truth about APIs and API Standards you always wanted to Know”
      Andreas Polz,
      SVP Innovation & Standards, BearingPoint

       

      • Why boring APIs are good APIs
      • Why APIs are like counting money
      • What it takes to explain your APIs
      • What is essential in documenting your APIs
      • Where to find the best APIs for your business
      • Where to go next in API development
    • 5:05 pm
      EXPERT INSIGHT: TM Forum Open Digital API Lab – a Collaborative 5G Innovation one API at a Time
      Janki Vora,
      Data Scientist - Global Solution Center, IBM

      The session discusses how 5G opportunity is about Data, Software Defined Networks, IOT and at its core Open API's that will transform the Telecommunication Industry.  The session will discuss and showcase the progress of Open Digital API Lab that can be used as a quick test bed for innovative collaboration.

      The lab created by IBM and TM Forum is a starter sandbox for Catalyst and Developers. It provides a pre-configured container with open source software including Node.js, Node-RED, OpenWhisk, MQTT and MongoDB  hosted on free version of IBM Cloud.  The goal is to collaborate, re-use and share this platform building TMForum API's based Microservices and exposing via API Connect.  The lab environment comes with a sample starter application, we will discuss the current progress, vision and potential use cases to be build leveraging the lab environment.

    Reimagining OSS/BSS

    Muses Conference Room 3 (Level 3)
    • 9:10 am
      CASE STUDY: Transforming Telecom BSS/OSS with Microservices for Greater Agility
      Raghavan Venkatasubramanian,
      Lead Architect - Orchestration & Integration, HOBS Platform, TCS
      Kannan Ramakrishnan,
      Head, Product Management & Marketing, TCS
      • Understanding the challenges that telcos face in rapid development
      • Adopting microservices - approach and architecture
      • Key lessons and benefits realized
    • 9:30 am
      CASE STUDY: Rapid OSS Deployment to Support New Service Rollouts
      Peter Kern,
      CEO, Cross Network Intelligence - International Division
      Thilo Bangert,
      OSS Systems Developer, GlobalConnect
    • 9:50 am
      CASE STUDY: Strategy for BSS/OSS of the Future
      Vincent Seet,
      Head of Enterprise Architecture, Globe Telecom
      Tony Regan,
      General Manager of Consulting and Strategic Alliances, Openet
      • How to successfully meet SLAs, comply with regulations, and deliver seamless service delivery
      • How business process outsourcing can optimize digital operations
      • Integrating virtual agents, robotic intelligent-process operations, and pre-built automated capabilities, processes and operational methodologies
    • 10:10 am
      WORKSHOP: Universal Product Catalogue – The Foundation of Catalogue- Driven OSS/BSS Architecture
      Robert Mei,
      Senior Enterprise Architect, Bell Canada
      Raj Cherchattil,
      Chief Technoloy Officer, Telecom, Media & Entertainment, IBM Canada
      • Achieving speed to market for PLM/NPI
      • Radically altered cost structure to support current and new SDN/NFV based offering
      • Digital transformation through data driven architecture
    • THE ROLE OF MICROSERVICES AND APIS IN OSS/BSS
    • 11:15 am
      EXPERT INSIGHT: The Business Case Behind Microservice Architectures
      Stephane Libourel,
      Head of Service Assurance, HPE
      • Leveraging microservices to enhance competitiveness, differentiation and customer satisfaction
      • Enabling agility, scalability, modularity, vendor neutrality and customization
      • What are the full costs of implementing microservices, and what are the potential savings?
      • Using DevOps and micro-systems for speedy time-to-market and service deployment
    • 11:35 am
      CASE STUDY: End-to-End Integration across Digital, BSS/OSS, and the Effective Use of the API Economy
      John O’Donovan,
      Chief Architect, TalkTalk
      • How can CSPs embrace Platform Business models?
      • Integrating Open APIs to enable the transition
      • Understanding the role of Open APIs in supporting Cloud-based communications services
    • 11:55 am
      TM FORUM INSIGHT: Realizing the Future of OSS/ BSS through Modularized Architectures and Open APIs
      Joann O’Brien,
      VP, APIs & Ecosystems, TM Forum
      Pierre Gauthier,
      Chief API Architect, TM Forum
      • Developing a transformation strategy to realize a future flexible architecture
      • First steps on the journey
      • Realizing that strategy – Key Steps to win!
      • The role of TM Forum Open APIs
    • 12:15 pm
      CASE STUDY: Network as a Service – Leveraging Open APIs and Open Software to Move the Industry Forward
      Adan Pope,
      CTIO , Ciena
      Guy Lupo,
      General Manager - Head of NaaS 2020 (Orchestration, Data, API), Telstra
      • Leveraging TM Forum open APIs and MEF LSO (Lifecycle Service Orchestration) to achieve network agility and accelerate new business offerings
      • Moving the industry forward to SDN and NFV
      • Implementing new business models including Network-as-a-Service and Bandwidth on Demand
    • OSS/BSS, MACHINE LEARNING AND AI
      Chair: Adrian Baschnonga, Global Telecommunications Lead Analyst, EY
    • 2:00 pm
      CASE STUDY: A Look at SK Telecom’s OSS Platform (TANGO)
      Youngkung Kim,
      Director, SK Telecom
      • What are the implications of Machine Learning for OSS/BSS?
      • Harnessing the future potential of Machine Learning to optimize operations
      • What needs to happen now? Preparing for the next steps
    • 2:25 pm
      CASE STUDY: APEX – An AI Success Story and a Look at Open APIs in Action
      Lei Lei,
      Senior OSS Architect, China Unicom
      • An introduction to China Unicom’s AI engine: APEX (AI Powered big data Engine to meet X-demands)
      • Leveraging APEX to achieve a 155.3% profit improvement for China Unicom
      • Providing full-spectrum open APIs from potential user identification, data package smart pushing to specific app-experience analysis
      • An overview of one of the largest telco network data vaults in the world and the advanced AI and Big Data technology fabrics

       

    • 2:45 pm
      CASE STUDY: Discovery-Based Network Inventory Management – A Digital Twin
      Safak Yorucu,
      Product Manager, Turkcell Technology & Research
      Ersan Ersoy,
      Product Manager, Turkcell Research & Development
      • Achieving Auto-discovery of physical, logical and end-to-end service topology for mobile and fixed network
      • Creating a centralized network and resource inventory based on service and customer relations
      • Integrating verification and reconciliation of planned and implemented service and network configurations
      • How to deliver pro-active service and network impact analysis
      • Supporting network standardization tasks including redundancy check
    • 3:10 pm
      CASE STUDY: Differentiated Mobile Services for IoT: Enterprise & OEM MVNOs
      David Traynor,
      Chief Marketing Officer, ASPIDER-NGI
      Leonard Sheahan,
      Senior Director, Oracle Communications
      • Recognizing IoT as a “different” business
      • eSIM: Enabling IoT value to enterprises and OEMs
      • Controlling and monetizing eSIM-based Applications
      • eSIM: Case studies
    • SUPPORTING NEW BUSINESS MODELS WITH OSS/BSS
    • 4:00 pm
      CASE STUDY: Achieving an End-to-End Digital OSS/BSS Chain
      Steven Klockaerts,
      Chief Information Officer, Telfort
      • How to become and remain a B2B digital Telco champion (+900K€ revenue per FTE, +45 NPS)
      • Delivering a superior customer experience by implementing cutting-edge industry cloud software from Vlocity and Salesforce
      • Reinvent your BSS/OSS digital ecosystem in 3 steps
    • 4:20 pm
      LIVE DEMO: How IoT Device & Data Management Enables Business Transformation
      Sławomir Wolf,
      Chief Executive Officer, AVSystem
      Widmantas Kraużlis,
      M2M/IoT Product Manager, Polkomtel Sp. z o.o.
      • Introducing new revenue streams for business diversification
      • Integrating the OSS/BSS environment as the key to successful service enablement
    • 4:40 pm
      EXPERT INSIGHT: Leveraging Technology to Enhance and Futureproof OSS & BSS
      Gnanapriya Chidambaranathan,
      AVP, Sr. Principal Architect, Infosys
      • A look at next generation network management systems: Cloud architecture, Open network management abilities & Agile DevOps.
      • Analysing the role of cloud BSS in enhancing agility and customer centricity
      • How to achieve enhanced operational network efficiency and intelligence
    • 5:00 pm
      CASE STUDY: Monetizing 5G – Is Your BSS Ready?
      David Fan,
      VP Product Management, Huawei
      • Understanding the opportunities for monetization made possible by new 5G-based B2B services
      • Making the most of new and innovative commercial offerings based on usage, connections, QoS/SLA, sharing/pooling
      • Managing architectural changes to BSS and new charging models created through QoS and network slicing
      • Integrating performance, scalability and automation to support the different use cases
      • Providing autonomous self-service for customers and empowering service provider and enterprise customers to manage device and automation rules

    AI and Data Analytics

    Agora Conference Room 4 (Level 1)

    Serving the Digital Customer

    Rhodes Conference Room 1 (Level 2)
    • DATA DRIVEN CUSTOMER INSIGHTS
      Charlotte Patrick, Research Director, Gartner
    • 9:00 am
      EXPERT INSIGHT: Delivering Innovative Value Propositions Through Digital Channels
      Isabelle Hajri,
      Former Chief Marketing Officer, Dhiraagu PLC (Batelco Group),
      Founder, The C-MOod
      • How data driven segmentation is key for mobile operators to design the right offers
      • How to create relevance and deliver the right digital experience to the very demanding digital native millennials
      • How mobile operators can quickly provide innovative breakthrough and offer a seamless digital experience even if they are still in the transformation process.
      • How collaborating with the right partners in the digital ecosystem can facilitate differentiation and speed up execution of the go to market strategy
    • 9:30 am
      FEATURED PRESENTATION: Centralizing Support for China Unicom’s 200M+ Subscribers
      Dr. Jian Fan,
      Group Big Data Chief Scientist, China Unicom
      • Providing the innovative digital services through Internet channels with strong capabilities of product, sales and integration
      • Rapidly deploying a big data strategy to take advantage of 400M subscribers’ data
      • Using Open APIs to package and exposed enterprise management to the ecosystem partners
      • Establishing and combing best practices including system construction and maintenance, capability openness, data governance, and KPI measurement
    • 9:55 am
      EXPERT INSIGHT: uTalk – an Intelligent Customer Service Solution
      Taimoor Khizer Abbasi,
      Market Research Director, ZTEsoft
      • Discussing the next generation of intelligent customer service solutions based on cloud architecture and AI technology
      • Developing a unified solution for diverse industries such as telecom, e-commerce, Internet finance, O2O, online travel, healthcare, education etc
      • Enabling cost efficiency with an intelligent engine and dramatically improves the customer experience
    • 10:20 am
      EXPERT INSIGHT: Unlock the Value in Customer and Network Data: Harnessing Advanced Analytics and AI for Decision Support
      Jamal El Faiz,
      Network and Analytics, Product Marketing Director, Oracle
      Andrea Canessa,
      Global Leader PaaS & IoT Solutions for Communications – Oracle Industry Solutions Group, Oracle
      • Exploring how your customers use other services can lead to new B2B2C opportunities with optimized experiences
      • Incorporating TM Forum assets to support your BI framework to slice and dice operational data for maximum effect
      • Developing a data first strategy and integrating technology innovation using ML and AI to broaden your user base and open new sources of revenue
    • ENHANCING YOUR CUSTOMER’S JOURNEY
      Chair: Mark Smith, CEO, ContactEngine
    • 11:15 am
      TM FORUM INSIGHT: Developing a Comprehensive E2E Customer Assurance Journey
      Samer M. Eskandarani,
      Customer Service Design & Delivery GM, Saudi Telecom Company
      Dr. Ahmed F. Fahmy,
      Program Manager, Saudi Telecom Company
      • Utilizing TM Forum assets when implementing a journey-centric process support system to reduce costs and risks in the implementation of systems, integration and procurement
      • Creating a smooth end to end process for the customers in services assurance across all customers segments
      • Integrating VOC (Voice of the customer with the VOM (Voice of the Machine ) with the VOT (Voice of field technician) for better operation efficiency and customer experience
      • Increasing usability accessibility while, eliminating gaps and duplication in process flows
      • Developing a common language for use in all departments, systems, external partners and suppliers
    • 11:40 am
      CASE STUDY: Transformation to a Digital Service Provider -Three’s Journey To-Date
      Hugh Crean,
      Chief Architect, Three Ireland
      Karthik Subramaniam,
      Head, Centre of Excellence, Torry Harris Business Solutions
      • Brief summary of Three, the background and our starting point
      • How Customer expectations have changed in the new Digital era
      • What this means for IT
      • Brief overview of what Three are doing, and key lessons learned, so far
    • 12:15 pm
      INTERACTIVE ROUNDTABLE: CX, the Digital Journey and Saving Lives
      Dr Mark K. Smith,
      Chief Executive Officer, ContactEngine
      Tom Jenkins,
      Chief Marketing Officer, ContactEngine
      Max Traeger,
      , ContactEngine

      This immersive and engaging learning experience brings delegates and presenters together in interactive group exercises and guided dialogue to explore customer experience and customer journey and how in a digital age this should be addressed.

      ContactEngine is expert in creating complex digital journeys of communication in the telco industry both in the UK, Europe and North America. Clients include Virgin Media, Sky, BT, Portugal Telecom, Verizon etc etc. Those journeys can be years, weeks and sometimes days. Rarely are they concentrated inside one hour.

      However, in order to make this workshop more interesting it is not in this sector that we propose to focus. Instead we would like to use the Breakdown Recovery industry as a proxy for exploring the challenges of creating perfect customer journeys. We will call this company ACMERR plc.

      What makes this sector especially interesting is that:

      • Anyone in the audience who drives is likely to have experienced being ‘recovered’;
      • Breaking down is a stressful and sometimes life-threatening occurrence and therefore the CX challenges are acute and compressed;
      • The client concerned do not use any automated outbound processes, whilst they GPS track their vehicles, for sensible reasons they do not want to share the location with customers (vehicles can be sent to higher priority ‘calls’ so the journey could appear confusing if shared);
      • The client is membership based – with a large number of elderly members – which affects the digital journey;
      • The period of the customer journey is very short – typically 1 hour – so perfection in service is critical;
      • ACMERR have a decisioning engine which prioritises in real-time based on risk;
      • The initiating ‘call to action’ is made from a mobile and a fixed line telephone (3:1 in favour of mobile) and NOT from an app;
      • Renewal is very closely linked to speed and quality of service.

      About the challenge

      Breakdown insurance is just like household insurance – you pay the premiums and you sincerely hope that you never, ever have to make a claim. However, when you do, unlike household insurance where the claims process will take days sometimes weeks to resolve, you will expect the assessor (the person in the truck) to arrive within 60 minutes and repair your car on the spot.

      This is what makes this industry so interesting from a customer journey (pun intended) perspective is that the experience that the driver receives during the next few minutes will affect their likelihood of renewing next time and, sometimes, it will affect their likelihood of making it through what can be a life-threatening situation.  We will then connect this extreme example with the world of Telcos and explain that actually most services in this world, just like roadside recovery, are nearly identical and it is the customer experience that will differential the good from the bad. Loyalty is built when things go wrong. Treating your customer as an individual is more important than ever and always, always put yourself in the position of the customer not your company first. Treat others as you would expect to be treated yourself.

    • CONNECTING CHANNELS FOR SUPERIOR SERVICE
      Chair: Gemini Wagmare, Co-Founder & CEO, UXP Systems; Head of Digital ID, Amdocs
    • 2:00 pm
      CASE STUDY: Verizon Business Markets Digital Transformation
      Suma Manoraj,
      Director, Digital Technology, Verizon Business Markets, Verizon
      Chris Bauschka,
      RVP, Industry Go To Market, Salesforce
      • Identifying digital transformation drivers
      • Outlining Verizon business markets strategy
      • Providing an overview of Verizon’s transformation blueprint
    • 2:30 pm
      CASE STUDY: Enhancing Customer Experience through New Age Digital Platform at Vodafone
      Ajit Dhaliwal,
      Head of IT Delivery, Vodafone UK
      Sam Clitus,
      AVP, Europe Head of Consulting (Communication, Media and Entertainment), Infosys Limited
      • Digital transformation journey applying new technology and ways of working
      • Enabling new customer centric digital channels
      • Seamless customer experience across digital channels
      • Applying these lessons within the organization
    • 3:00 pm
      FIRESIDE CHAT: Enabling a Consistent and Seamless Experience
      Dushyan Vaithiyanathan,
      Head of Consumer Business , Maxis
      Gemini Waghmare,
      Co-Founder & CEO, UXP Systems, an Amdocs Company
      • Enabling E2E digitization of customer service processes allows customers to report problems through any channel and resolve them during the first interaction
      • Aligning your omni-channel strategy with the overall strategic business imperatives to meet the needs of diverse channels of use and deliver exceptional customer experience
      • Empowering customers to explore service options, place orders, renew, and have everything fulfilled instantaneously, using any device or channel
    • ENHANCING CUSTOMER TRUST & PERCEPTION
      Chair: Gemini Wagmare, Co-Founder & CEO, UXP Systems; Head of Digital ID, Amdocs
    • 4:00 pm
      LIVE DEMO: Getting Good ‘Manners’: An Outside-In View of how Customers want to Interact with your Brand
      José Luis Bernal,
      Digital Business Director, MAPFRE
      Marie-Claude Belda,
      Co-Founder & Business Development Director, Balandra Software
      • Combining omnichannel and customer journey strategies with each consistently informing the other to improve effectiveness and impact
      • Changing the pace of your communications with the customer, pausing some of them, cancelling or modifying others to reach a proficient level of customer context sensitivity
      • Enabling organization-wide consistency and non-linear process management from multiple sources via any channel
    • 4:25 pm
      CASE STUDY: ‘No Customer Left Behind’: Building a Smart Back-Office for All-Inclusive Care
      Kevin Lowell,
      VP, Information Technology, US Cellular
      • Creating innovative ways to improve customer experience while eliminate pressing OPEX issues such as using human agents to handle processes which cross multiple different systems, environments and channels
      • Identify and reinventing key processes such as device management and discount applications to achieve dramatic results in savings, revenues and churn in just a short period of time
    • 4:50 pm
      PANEL: Providing a “Safe Space” to Encourage and Migrate Your Customers to Use Digital Channels
      Rhona Bradshaw,
      VP, Customer Experience Transformation, Liberty Global
      Keith Casey,
      VP, Technical Assistance Center, GCI Communication Corp.
      Andrea Reichstein,
      Head of Research, Galileo Software
      Gemini Waghmare,
      Co-Founder & CEO, UXP Systems, an Amdocs Company
      • Identifying which channels your customers prefer and mimicking characterizes in the channels you are trying to promote
      • Understanding what the main customer concerns are and are they rational/accurate
      • Using social media influence to shift the balance and perception of your customers and persuaded their behavior

    TM Forum Catalyst Theatre

    TM Forum Theater (Level 3)
    • 10:00 am
      Artificial Intelligence makes Smart BPM Smarter
      Arnold Buddenberg,
      Enterprise Digital Business & IT Transformation Architect, Orange Labs Services

      This catalyst explores how to leverage SmartBPM, Artificial Intelligence, and Service Orchestration beyond the initial scope of automatically healing VNF faults to other business areas.

    • 11:00 am
      Empowering Business Assurance with Artificial Intelligence – Phase II
      Dr. Gadi Solotorevsky,
      Chief Evangelist – Revenue Guard, Amdocs

      This Catalyst demonstrates an innovative approach to business assurance, revenue assurance, and fraud management by leveraging AI, machine learning and big data analytics technologies to enable digital transformation and enable services such as Smart Homes and Cities, while reducing digital service providers' financial risks and protecting their revenue.

    • 11:30 am
      Connected Citizens Ph 2 – smart city enabler
      Christian Maître,
      CIO Deputy, IT Modernization, Orange Group
      Andreas Polz,
      SVP Innovation & Standards, BearingPoint

      This Catalyst has developed a cloud-based platform, or data hub, for smart cities that uses TM Forum Open APIs and software-defined networking, supports distributed ledger technology like blockchain, and provides an IoT gateway and identity and access management. It enables new business models supporting the TM Forum’s Smart City Manifesto and provides the digital capability for services that deliver cleaner, safer, more adaptive and efficient city environments for citizens, enterprises and visitors.

    • 12:00 pm
      Smart Living Labs Catalyst

      The Smart City Living Lab aims to stand up a platform business model for city stakeholders, realizing a business driven architecture based on the technical foundation of the TM Forum Open APIs. This is the implementation of the City as a Platform Manifesto and will over time provide a showcase for how cities may unleash local data economies.

    • 12:30 pm
      Digital Organisation and Culture Transformation
      Mike Smith,
      Client Director, Concentra
      Björn Menden,
      Managing Partner, Detecon
      Nathan Ott,
      CEO, GC Index

      This Catalyst is working in a live major CSP digital transformation project to deliver major organizational change using a proven methodology. Focusing on delivering bottom-line business outcomes, helping to ensure people moving to the organization are in roles that maximize their energy and contribution. Specifically targeting the often ‘harder’ part of digital transformation: effective transformative people, organization, and culture.

      Mike Smith, Client Director, Concentra
      Björn Menden, Managing Partner, Detecon
      Nathan Ott, Chief Polisher, The GC Index

    • 1:00 pm
      Agile OSS for new Ages Services
      Nishi Mathur,
      Principal Technology Architect, Infosys

      This Catalyst demonstrates how modelling standards like YANG and automation concepts developed for programmable networks could be used to accelerate onboarding of physical network equipment into the operational and business support system ecosystem, significantly transforming the planning and building of traditional physical networks.

    • 3:30 pm
      Catalyst Awards

      TM Forum recognizes Catalyst teams who have demonstrated outstanding work. The winning projects have collaborative teams of communications and digital services leaders who demonstrate commitment to the future of the industry through work in the Forum’s Catalyst program.

      Winners are judged by TM Forum’s Collaboration Sub-Committee, which oversees the effective creation and adoption of pragmatic best practices and standards, delivering value to the membership by meeting industry needs.

    Smart City Roundtables

    • Chair: Mike Steep, Executive Director, Stanford Global Projects Center's Digital Cities Program
    • 9:00 am
      Smart City: Unleasing Local Data Economies in Cities
      Juanjo Hierro,
      CTO, FIWARE Foundation
      Carl Piva,
      VP Strategic Programs, TM Forum
      Martin Brynskov,
      Chair , Open and Agile Smart Cities
      Christian Tordo,
      Deputy Mayor in charge of Economic Development, Digital Innovation and Urbanism, Ville de Nice,
      President, EcoValley Public Development Agency
      Erik Meijer,
      Strategy GPM, Group Innovation, Deutsche Telekom

      Title: Smart City: Unleashing Local Data Economies in Cities

      Abstract: This invitation only round-table will discuss creating data economies in cities. Cities around the world have established data platforms that provide transparency into city data. The next step is to expand on the initial success and create ecosystems that can use this data to create vibrant local data economies. But this has turned out to be impossible when not respecting the platform business model principles that have proven to be required components in the private sector. Questions to be addressed are:

      • What components from the platform business model concept must be implemented?
      • How can a successful digital ecosystem be created?
      • What is the role of telcos and the supplier ecosystem to enable this model?

      The session will also debate Smart City Living Lab. The Living Lab has been created in the Catalyst program and is based on TM Forum's Open APIs and leading third party components, bringing together global cities using a consistent architecture. It offers a repeatable pattern to cities, districts or property developers wishing to create value to their residents and the increase the value for tenants. The architecture will address the challenge of creating a vibrant data economy. Questions to be addressed are:

      • How can the Living Labs support unleashing local data economies?
      • How can supplier solutions and city data be used to drive the Living Lab?
      • How can this value proposition be developed to provide value to our broad ecosystem?

      Speakers:

      Keynote speaker: Mike Steep, Executive Director, Stanford Global Projects Center's Digital Cities Program

      Martin Brynskov, ChairOpen and Agile Smart Cities

      Christian Tordo, Deputy Mayor,  Nice

      Juanjo Hierro, CTO, FIWARE Foundation

      Ken Finnegan, Director for Technology and Innovation, Harbour Innovation Campus

      Jarmo Eskelinen, Chief Innovation and Technology Officer, Future Cities Catapult

      Erik Meijer, Head of Digital Transformation, Easy to Partner Strategy, Deutsche Telekom

      Gerard Ponce de Leon, Chief Evangelist IoT and Smart City, Tele2

    Networking

    • 8:00 am
      Morning Refreshments

      Location: Expo - Level 2 & 3

    • 10:45 am
      Refreshments & Networking Break

      Location: Expo - Level 2 & 3

    • 12:45 pm
      Attendee Lunch

      Location: Mediteraranee- Level 0

    • 12:45 pm
      Women in Tech Leadership Luncheon

      Location: Rhodes Meeting Room 8 - Level 2

      RSVP is required as space is limited.  Visit registration for more details.

    • 12:45 pm
      Lunch Briefing: Delivering Operational Excellence Through Scalable RPA (Invitation Only)

      Location: Rhodes Meeting Room 7 - Level 2

    • 3:30 pm
      Refreshments & Networking Break

Day 4

May 17, 2018