Speaker profile

Philip Joseph

Chief Customer Experience Officer
Ooredoo Myanmar

Philip Joseph is the Chief Officer for Customer Experience and is responsible for the overall management of Customer Experience for Ooredoo Myanmar.

Having had more than 20 years of experience in the telecoms sector in Malaysia and internationally, he started his career in Malaysia with Celcom and has worked in countries such as Tanzania, Afghanistan, the Maldives and now in Myanmar.

Philip joined the Ooredoo family in 2008 in the Maldives and later moved to Myanmar. Philip successfully launched a fully in-source contact centre for Ooredoo, hosting over 300 nationals in 2014. Today, Customer Experience in Ooredoo is a 100% Myanmar National entity across any levels and is one of the biggest achievement for Ooredoo Myanmar.

Philip was awarded an “Industry Champion Award” by Contactcentreworld in November 2016 for shaping the customer service industry in Myanmar and under his leadership Ooredoo Myanmar also bagged numerous winning accolades in Asia Pacific and Internationally for bringing  service and experience to the forefront for the first time in Myanmar.

Agenda sessions

Day 2

May 15, 2018

  • Serving the Digital Customer

    Rhodes Conference Room 1 (Level 2)
    • 11:40 am
      FEATURED PRESENTATION: Mastering the Digital Evolution to Reshape your Customer Experience